Art/fashion Customer Support Agent

2 weeks ago


New York, United States Socialbear Full time

**Who Are Socialbear?**

We are a passionate team with a simple aim - to help our clients grow and have fun while doing so We are 10 years old, and classed as a ‘fast-growth’ company in the UK & US - working with an enviable client list.

**What Is The Role?**

In this role you will primarily be supporting a global art brand end-to-end Online Customer Support.

This role is entirely remote on an initial freelance contractual basis, with scope to continue working full time, following continued strong growth of the company.

**Hours of work**:
16-32 hours per week remote-work from Monday to Sunday. This will be in 8 hour shifts.

Typical shifts would be:
14:00 - 22:00 EST

**Key Skills - Customer Service Agent**
- Previous experience delivering Online Customer Support and Community Management
- Knowledge of art and fashion
- Excellent written and verbal communication skills
- Experience with Phone Support
- Superb time management
- Copywriting and proofreading
- High accuracy and attention to detail
- Responding to customers in a timely manner
- Use of Slack, Google Suite, Microsoft Teams and collaboration tools
- Passion for delivering excellent customer service

**Roles & Responsibilities**
- Managing and responding to Online Customer Service queries a from our client accounts on a daily basis.
- Effectively responding to all Customer Support and Community Management tickets.
- Pro-actively escalating and spotting potential PR threats, and following support briefs.
- Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.

**What's On Offer**
- Monthly invoice paid within 24 hours
- Standard hourly rate: from $16
- Fully remote working

**Job Types**: Full-time, Part-time

**Salary**: $16.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- Work from home

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift
- Evening shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Remote

**Experience**:

- online customer support: 1 year (required)

Work Location: In person



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