Head of Customer Support

2 weeks ago

New York, United States Creatd, Inc. Full time

**Head of Customer Support**

NY, NY **About the role**

Reporting directly to the Head of Product Operations, we are seeking an experienced and detail-oriented **Head of Customer Support** to provide direction and leadership to all customer support agents. The Head of Customer Support will play an essential role in defining how Creatd engages with our customers. On a daily basis, you will continuously audit and update processes, troubleshoot technical problems, and assist creators with payment issues. You will also be responsible for overseeing the remote Customer Success team. Our ideal candidate has experience working cross functionally, and leading and growing a Customer Success team.

**What Youll Do**

* Provide direction, leadership and effective communication to all remote customer support agents to ensure successful training and promote team development

* Effectively and professionally handle customer service situations such as technical or paymentissues

* Create processes that optimize follow-up with customer experience and ensure satisfaction

* Serve as an internal customer advocate and assist in developing customer engagement strategies

* Continuously monitor customer support by implementing performance measure systems

* Be an expert on all Creatd products, pillars and services to provide the most efficient and effective customer service

**What Youll Need**

* Bachelor's degree in related field or 2-3 years of relevant experience working in customer support

* Ability to track success and analytics, gauge effectiveness of correspondence, and manage

* relationships

* Strong verbal and written communication skills

* High degree of accuracy and attention to detail

* Self-starter, results oriented, and track record of success in a fast-paced work environment

* Demonstrated experience leading a remote team

**About Creatd**

Creatd, Inc. (Nasdaq:CRTD), empowers creators and brands through technology and data-driven innovation. Leveraging Vocal and our complementary digital businesses, including Vocal for Brands, Sellers Choice and Creatd Partners, the Creatd team works to provide benefits throughout the creative ecosystem. Since launching in 2016, Vocal has become home to over 100,000 creators around the world, who use the platform to express their creativity and share stories that matter.

A great fit for Creatd means you are open to learn and evolve your skills. You think abstractly and can execute tactically. You are emotionally intelligent and flexible to accommodate shifting priorities. You work without ego and value radical transparency you seize any opportunity to add value to the collective.

**Benefits**

Health Benefits including Dental & Vision

Ongoing employee learning programs

Unlimited PTO

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