See more Collapse

Guest Service Agent

2 months ago

Houston, United States Hilton Garden Inn - Houston Cypress Station Full time

**Hilton Garden Inn - Houston Cypress Station is hiring for AM & PM Guest Service Agents**

**Title: Night Guest Service Agent**

**Reports to**:General Manager

**Summary: We are looking for the best of the best, true Hospitality Professionals Previous Front Desk & Night Audit experience with Hilton, Marriott or IHG is a must Must be available to work all days and any shift that the needs of the business require.**

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

General:
Uniform attire is business: Slack/Khaki’s and a collared shirt or as required per brand standards.

Description:
**Essential Job Functions**
- Provide excellent guest service.
- Maintain an inventory of vacancies, reservations and room assignments.
- Possess a working knowledge of the reservations department, takes same day reservations and future reservations when necessary, knows cancellation procedures.
- Knowledgeable of room locations, types of rooms available, and room rates.
- Register arriving guests and assigns rooms.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinate guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Know daily activities and meetings taking place in the hotel and surrounding areas.
- Report any unusual occurrences or requests to the manager or assistant manager.
- Manage and resolves all guest complaints in a professional and courteous manner.
- Process guest check-outs and handles monetary transactions.
- Maintain customers’ privacy.
- Maintain a high level of professional appearance and demeanor.
- Performs other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:
High school diploma or equivalent. Previous hotel-related experience preferred. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment.

Language Skills:
Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of proper telephone etiquette. Ability to read and interpret documents such as safety rules, operating and maintaining instructions, and procedure manuals. Ability to write routine reports and correspondence.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Reasoning Ability:
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software and Property Management software.
Other:
Ability to work a flexible schedule, including weekends and holidays.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to use close vision, distance vision and peripheral vision.

**Job Types**: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtim

We have other current jobs related to this field that you can find below

  • Guest Service Agent

    1 day ago

    Houston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AVZB [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Agent

    3 weeks ago

    Houston, United States Houstonian Campus LLC Full time

    Job DescriptionJob DescriptionThe Guest Services Agent is the first friendly interaction that sets the tone for each guest's stay at The Houstonian Hotel. Your typical day may include booking room reservations, making a warm and welcoming first impression upon the guest’s arrival, serving as the main point of contact throughout their hotel stay and...

  • Guest Service Agent

    4 months ago

    Houston, United States Hersha Hospitality Management Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

  • Guest Service Agent

    3 months ago

    Houston, Texas, United States Hilton Garden Inn Full time

    With more than 130,000 team members working in every facet of the hospitality industry, Hilton Worldwide offers career opportunities at our corporate offices, call centers and more than 3,750 hotels in 84 countries/territories.With a history of promoting from within the company and providing opportunities for personal and professional development, what may...

  • Guest Service Agent

    3 months ago

    Houston, United States Hilton Garden Inn Full time

    With more than 130,000 team members working in every facet of the hospitality industry, Hilton Worldwide offers career opportunities at our corporate offices, call centers and more than 3,750 hotels in 84 countries/territories. With a history of promoting from within the company and providing opportunities for personal and professional development, what may...

  • Guest Service Agent

    4 weeks ago

    Houston, United States Wyndham Hotels & Resorts Full time

    ** Guest Service Agent** Location: Houston, TX, US Property Name: Wyndham Houston Medical Center Req Id: 13784 Wyndham is now seeking a Guest Service Agent to join our team at the Wyndham Houston Medical Center location in Houston , Texas . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and efficient service to...

  • Guest Services Agent

    3 months ago

    Houston, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Houston, TX, US Property Name: La Quinta by Wyndham Houston - Galleria Area Req Id: 14235 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Houston - Galleria Area location in Houston , Texas . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Service Agent

    3 weeks ago

    Houston, United States Hilton Americas-Houston Full time

    DescriptionThe Hilton Americas-Houston is searching for a Guest Service Agent to join their Front Office team! Located in the heart of downtown Houston, this beautiful 1200 room hotel is connected to the George R. Brown Convention Center via skywalk and adjacent to both Discovery Green Park and Toyota Center — home of the NBA's Houston Rockets. The...

  • Guest Service Agent

    1 month ago

    Houston, United States The Whitehall Houston Full time

    The Guest Service Agent is responsible for providing front desk services to guests, undertaking various administrative duties, and providing all appropriate information to guests, fellow employees, and visitors, exceeding guest expectations.What you will be doingEssential Functions/Responsibilities: Check-in guests, ensuring proper credit is received,...

  • Guest Service Agent

    1 month ago

    Houston, Texas, United States The Whitehall Houston Full time

    The Guest Service Agent is responsible for providing front desk services to guests, undertaking various administrative duties, and providing all appropriate information to guests, fellow employees, and visitors, exceeding guest expectations.What you will be doingEssential Functions/Responsibilities:Check-in guests, ensuring proper credit is received, special...

  • Guest Service Agent

    2 weeks ago

    Houston, United States HRI DEVELOPMENT Full time

    JOB DESCRIPTION Job Title: Guest Service Agent Division: Front Office Supervision Exercised: NONE Supervision Received: Front Office Supervisor and Front Office Manager JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor...

  • Guest Service Agent

    1 month ago

    Houston, United States Hilton Houston Post Oak by the Galleria Full time

    Description TheHilton Houston Post Oak by the Galleriais looking for a talented Guest Service Agent to join their team! The ideal candidate must have an outgoing personality, a genuine passion to create memorable experiences for our guests and a drive to grow/develop your career with the team.   Schedule: Must be flexible to work AM, PM, Weekends and...

  • Guest Service Agent

    4 weeks ago

    Houston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ATBM [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Relations Agent

    3 months ago

    Houston, United States Landry's Full time

    OverviewGuest Service Agent The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay...

  • Guest Relations Agent

    3 months ago

    Houston, United States The Post Oak Hotel Full time

    Overview: Guest Service Agent The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests first point of contact during their...

  • Guest Service Agent- Hilton Houston Post Oak by the Galleria>

    4 weeks ago

    Houston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AT1I [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Supervisor- Guest Services

    2 weeks ago

    Houston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AUVJ [Front Desk Agent / Concierge] As a Guest Services at Hilton, you'll: Greet, register, and assign rooms to guests; Issue room key and escort instructions to Bellperson or to guest as appropriate; Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,entertainment and travel directions; Keep...

  • Remote Customer Service Agent

    1 month ago

    Houston, United States SVH Travel Full time

    Job Opening: Remote Customer Service Agent Department: Hospitality Job Summary: We are seeking a Remote Customer Service Agent to join our team in the Hospitality industry. As a Customer Service Agent, you will be responsible for providing exceptional customer service to guests, handling inquiries, resolving issues, and ensuring guest satisfaction. This is a...

  • Hotel Guest Services

    2 weeks ago

    Houston, United States Upshift Full time

    Upshift is looking for Guest Service Associate for flexible shifts.Create your own schedule - work as much or as little as you want.Upshift is a revolutionary mobile app to find hundreds of flexible shifts for roles like Assembly, Hospitality, Packing, Bartending and more posted by businesses across your area.You decide how much and where you work as Upshift...

  • Front Office Agent

    1 day ago

    Houston, United States Pyramid Global Hospitality Full time

    We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a s Office Agent, Agent, Office, Hospitality, Hotel, Business Services