Global Client Solutions Specialist

1 week ago

New York, United States TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Our Global Account team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and will lead the long-term growth of each global account.

About The Role
We are looking for an experienced, detail-oriented Global Client Solutions Specialist to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

**Responsibilities**:

- Coordinate & execute established global account workstreams to empower markets both internally & externally.
- Team product expert, develop a strong knowledge base for TikTok product offering and advanced client reporting and measurement opportunities.
- Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects.
- Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth.
- Build marketing materials that help guide best practices across creative, ad products, and measurement.
- Follow and share Global Account trends, news, insights, and nuances to steward internal education across regions.
- Communicate with a clear & candid approach, effectively driving value for cross-functional and partners.
- Garner internal & market feedback to improve global account coordination and inform future processes.
- Manage and track global investments & projects

**Qualifications**:
**Minimum Qualifications**:

- 3-5+ years working in digital media, advertising, or tech platform experience
- Relevant years of working experience in digital media, advertising, or tech platforms
- Experience in account management / client services, managing media budgets and campaigns
- Experience working with internal cross-functional partners, commercial teams, and managing external client communications
- Ability to project manage and collaborate with multiple cross-functional stakeholders
- Comfortable working in a startup culture: demonstrates flexibility and is quick to adapt to changes
- Strong XLS and PPT skills and the ability to analyse data and identify insights to assess campaign performance and provide recommendations
- Strong written and verbal communication skills in English, high attention to detail and very organized, and comfortable working across multiple managers and account teams.

**Preferred Qualifications**:

- Self-starter, a fast learner who has critical thinking skills
- Passionate to excel in the media and tech landscape
- Comfort in working with Microsoft Office (namely Excel and Powerpoint)
- Experience working with global partners in different time zones & cultures
- Passion for data and technology
- Great collaboration skills with all kinds of stakeholders
- Humble and open-minded

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

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