Global Custody Commercial Client Product Manager

3 weeks ago

New York, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
The Global Custody Product Management function is global, with regional management across the Americas, EMEA, and APAC. The Global Custody Product Management team is responsible for the end to end ownership of business delivery, product strategy, P&L, and governance of the Custody business.

Job Summary

As the Global Custody Product Management Associate, you will be responsible for supporting the management of a specific client segment or segments, focused on all commercial aspects, from pipeline analysis, to deal review and approval, to contract and fee negotiation. In the role, you will work closely with a Senior Product Manager within the team, as well as Sales, Client Service, and Operations teams to define and drive the strategy for each client segment, in order to attract new business, retain clients, and guide the prioritization of product enhancements to increase client satisfaction. You will also form strong partnerships with colleagues in Risk, Legal, and Compliance to ensure proper commercial outcomes, while still protecting the business and the firm at large.

Job Responsibilities
- Supporting the end-to-end ownership of Global Custody client segments from point of prospecting through deal engagement, onboarding and retention.
- Helping to evolve the client segment strategy and producing a clear and agreed business pipeline projection.
- Working with Sales to conduct wallet-sizing for current and prospect client names and completing NVA / revenue analysis and remediation.
- Create client quality material for due diligence and prospect engagements.
- Deliver Custody-focused presentations and materials to current and prospective clients either remotely or in person (based on client preference).
- Supporting segment-level governance for monitoring client satisfaction, approving client change, and reviewing operational risk events.
- Supporting key franchise client discussions regarding current and target state Custody capabilities.
- Engaging and establishing strong working relationships with key product and functional partners within Securities Services and across Lines of Business.

Required qualifications, capabilities and skills:

- Working knowledge of the Securities Services business.
- Aptitude at creating impactful client-facing and/ or senior management presentation material in various mediums (PowerPoint, Word, etc.).
- Ability to present complex information to senior internal stakeholders in an easily digestible form.
- Excellent interpersonal communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients.
- Solid understanding of the sales lifecycle, from prospecting to proposal through to conversion.
- Understanding of the competitive landscape and key drivers for engaging prospects.
- Strong desire to take accountability for strategic deliverables and ability to act as an effective team player in a dynamic environment
- Ability to work independently and multitask in a fast-paced environment.
- Strong organization skills, with a keen ability to prioritize and re-prioritize in real-time.

Preferred qualifications, capabilities, and skills:

- Experience with contractual and commercial negotiations, a plus.
- Strong presentation skills (experience is preferred).

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marita

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