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Passenger Service Attendants
4 months ago
Overview:
**Live. Work. Explore. as a part of our Transportation team the Grand Canyon Railway and Hotel**
Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring
- all aboard for a fun and exciting job
**Job Summary**:
The Passenger Service Attendant is responsible for ensuring the highest quality of our passenger’s experience while on board the Grand Canyon Railway.
**The Details**:
Position Type: Part Time Year-Round
**Why the Grand Canyon Railway?**
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.
**Life at the Grand Canyon Railway**:
- No employee housing available
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world
**Benefits and Perks**:
- Free gym and pool access
- Free train tickets
- Free entry to Bearizona
- Exclusive retail and dining discounts at GCR and other Xanterra properties
- The adventure of a lifetime
**Responsibilities**:
**Duties & Responsibilities**:
- Fully understand and support Xanterra Mission Statement and Core Values.
- Ensuring passenger safety, while following all established safety procedures and guidelines.
- Communicate announcements over microphone giving verbal instructions/information for up to 90 passengers.
- Responsible for educating guests on historical information about the Grand Canyon Railway, Grand Canyon National Park and surrounding areas in Arizona.
- Prep train cars for daily train ride to department standards; set up buffet tables and bars
- Bartending for up to 68 passengers
- Ability to follow all cash handling policies and procedures implemented.
- Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
- Handles bio-hazard clean-ups.
- Maintains organization and flexibility in carrying out daily job duties
- Is a strong team player and communicates professionally at all times with guests and co-workers.
- Practices good judgment when making decisions regarding guest service.
- Effectively handles stressful situations in a public setting and resolves guest related problems in a professional manner.
- Establishes and maintains effective professional working relationships with co-workers, directors, and other departments; working together in a positive work environment.
- Other duties as assigned.
Qualifications:
**Qualifications**:
- Must be at least 19 years of age.
- 2 years of customer service experience.
- 1 year cashier experience.
- Previous bartending experience
- A valid Arizona driver’s license to be able to comply with the Xanterra/GCR Company Vehicle Policy.
**Physical Requirements include**:
- While performing the duties of this job, the employee is constantly standing, squatting/kneeling and lifting/carrying items up to 20bs.
- Frequently walking, reaching outward, climbing, lifting/carrying items up to 50lbs and pushing/pulling up to 25lbs.
- Occasionally sitting, reaching above shoulder, crawling, lifting/carrying items weighing up to 100lbs and pushing/pulling items weighing up to 100 lbs.
- Constantly listening, hearing, seeing, and speaking.
- Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces and onboard moving train.
**_
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
