Experience Design

3 weeks ago

New York, United States Bank of America Full time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, user experience, conversational/AI design, creative direction, ux research and user testing, design program management, production design, content strategy, copywriting, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences.

Bank of America is looking for an **Experience Design (XD) Executive **that will be responsible for leading and managing an interdisciplinary product design team that delivers strategic and tactical solutions in support of a large business critical portfolio of work. This role will lead members of the team to the highest standards of quality, execution, and professionalism, delivering on-time and on-budget. The role will drive, communicate, and reinforce the XD vision and objectives as part of the senior leadership team. The role will partner with various leaders, peers, and stakeholders from across the organization to ensure roadmap projects are delivered with a high bar of design and experience quality, continuously improve our processes and operations, and invest in continuing to build our culture of inclusivity, high-energy discourse, creativity, and accountability.

As Experience Design (XD) Executive** **you will:

- Hold yourself and the leaders of your team to the highest standards of quality and professionalism, delivering all roadmap projects on-time and on-budget, with a deep focus on craft and a bias for action.
- Be responsible for leading employees across multiple geographies.
- Navigate competing demands and priorities, optimize the team and design workflows in support of a large business critical portfolio of work.
- Lead multiple interdisciplinary XD leaders and teams to design, optimize and deliver useful and elegant best-in-class digital experiences across web, mobile web, and native apps (iOS and Android) from a multidisciplinary, holistic perspective from concept to execution and implementation.
- Digest, communicate and guide alignment to the latest XD strategic vision, priorities, OKRs and principles while monitoring progress and identifying opportunities to increase effectiveness.
- Independently problem solves as a practiced decision-maker in working with XD leaders and peers.
- Provide leadership to the XD teams as well as serve as ambassador and representative of the team across the company and beyond.
- Build and lead high performing leaders and teams that operate at scale, deliver impact all while retaining top talent.
- Oversee solid experience design deliverables across the design workflow including information architectures, user flows, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes.
- Evaluate and benchmark existing product and service experiences while also inspiring teams to set visions for innovative digital and technology experiences.
- Leverage data, research, and evaluative testing across the customer journey.
- Partner with a various project stakeholders and cross-functional teams - including product management, engineering, operations, and other partners, advocating for our clients, and ensuring we deliver best-in-class solutions to meet client and business needs.
- Invest in continuing to build our culture of inclusivity, high-energy discourse, creativity, and accountability.

**Required Skills**:

- 15+ years of industry design experience, including at least 5 years in a lead designer role with capabilities across a range of design disciplines
- 10+

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