CALL CENTER SPECIALIST
2 weeks ago
Title: Call Center Specialist (Resource) Location: Phoenix, AZ, 85007 Duration: 6 months Client: State of Arizona Requisition ID: 747 Job Description The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This customer service position will report to a call center unit with high volume contact with the public and with tasks that frequently change, including, but not limited to answer calls and emails from constituents, provide support to constituents, assist constituents with questions or concerns that are directed towards the agency or executive leadership team and staff, and assess inbound constituent inquiries for response or transfer to the appropriate program area. The primary duties for this position include the following: • Provide information, assistance, and resources to constituents via phone and electronic means (email, HelpDesk, etc.) on topics pertaining to the Tutoring Program and other academic programs • Answer questions and resolve issues related to ADE constituent concerns. • Perform extensive first level problem resolution for constituents. • Escalate issues as appropriate. Located at the agency's South campus and on the same floor and area as executive leadership, this position will be part of a standard office environment and will be 100% on-site, where expected dress-code is business and business-casual (no jeans). Skills Required This is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays. Computer: High-level of PC proficiency and familiarity with a call center environment, including the Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Phone: Conference (multi-line) phone lines Customer Service: Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy; ability to follow-up and keep track of delegated tasks; ability to understand and follow documented procedures; ability to work effectively as a member of a support team Skills Preferred Phone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred. Experience Required Minimum of one year experience in assisting customers in a call center setting. Experience Preferred Preferred, two years of working within the field of customer service and/or prior experience utilizing an automated call management/ problem tracking system in accomplishing job responsibilities. Education Required Associate's degree, or higher.
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Call Center Specialist
3 days ago
Phoenix, United States Acro Service Corp Full timeSkills Required Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Skills Preferred...
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Call Center Specialist
7 days ago
Phoenix, United States Acro Service Corp Full timeSkills Required Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Skills Preferred...
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Call Center Specialist
1 week ago
Phoenix, United States Acro Service Corp Full timeSkills Required Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Skills Preferred...
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Call Center Specialist
2 weeks ago
Phoenix, United States Acro Service Corp Full timeSkills PreferredPhone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred.Experience RequiredMinimum of one year experience in assisting customers in a call center setting. Experience with high-stress situations and autonomous public-solving skills.Experience PreferredPreferred, two years of working within the field...
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Call Center Specialist
2 weeks ago
Phoenix, United States Acro Service Corp Full timeSkills PreferredPhone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred.Experience RequiredMinimum of one year experience in assisting customers in a call center setting. Experience with high-stress situations and autonomous public-solving skills.Experience PreferredPreferred, two years of working within the field...
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Call Center Specialist
2 weeks ago
Phoenix, United States Acro Service Corporation Full timeJob DescriptionJob DescriptionThis is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays. Computer: High-level of PC proficiency and familiarity with a call center environment; must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.);...
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Call Center
2 weeks ago
Phoenix, United States SA Technologies Inc Full timeJob Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To...
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Call Center
3 days ago
Phoenix, United States SA Technologies Inc Full timeJob Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To...
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Call Center
2 weeks ago
Phoenix, United States SA Technologies Inc Full timeJob Description Role: Call Center Agent-1299 Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To...
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Call Center Agent
5 days ago
Phoenix, United States Maatco Ltd Full timeWe are currently seeking dedicated individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with their inquiries and concerns. **Responsibilities**: - Make outbound calls to customers to provide information and...
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Call Center Rep
2 weeks ago
Phoenix, United States Global Channel Management, Inc Full timeCall Center Rep needs 6 months of call center experience Call Center Rep requires: Strong computer and phone skills. Ability to use web-based computer applications Excellent communication skills both written and verbal, and internal personal skills Able to manage telephone and chat customer interactions and...
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Call Center Representative>
2 days ago
Phoenix, United States Ajilon Full timeAjilon - JobID: C14C76A7-336A-4C41-B811-69A45102B32F [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls (50-100 calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of mechanical or electrical products; Assist customers with payments over the...
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Call Center Representative
2 weeks ago
Phoenix, United States Ultimate Staffing Services Full timeThis position will function as the first point of contact for many of our prospects who are inquiring about an education with one of our colleges. This position will serve as an internal call center representative to contact new prospects, confirm th Call Center, Representative, Technology, Staffing, Education, Skills
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Call Center Representative
2 weeks ago
Phoenix, United States Ultimate Staffing Full timeThis position will function as the first point of contact for many of our prospects who are inquiring about an education with one of our colleges. This position will serve as an internal call center representative to contact new prospects, confirm th Call Center, Representative, Technology, Staffing, Education, Skills
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Call Center Manager
3 weeks ago
Phoenix, United States Bath Planet Full timeJob DescriptionJob DescriptionConfirmation Call Center Manager Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...
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Call Center Agent
2 weeks ago
Phoenix, United States SA Technologies Inc. - Asia Full timeRole: Call Center Agent Estimated Duration: 6+ months Location: Phoenix, AZ (hybrid) Position Description Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position...
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Call Center Representative
4 days ago
Phoenix, United States Maatco Ltd Full timeWe are looking for enthusiastic and detail-oriented individuals to join our call center team as Call Center Representatives. This role will involve handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide solutions to ensure customer satisfaction. **Responsibilities**: - Answer incoming calls and respond to...
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Call Center Representative
3 days ago
Phoenix, United States Rose International Full timeDate Posted: 04/25/2024 Hiring Organization: Rose International Position Number: 462910 Job Title: Call Center Representative Job Location: Phoenix, AZ, USA, 85040 Work Model: Hybrid Shift: M to F, 8am to 5pm Employment Type: Temporary Estimated Duration (In months): 10 Min Hourly Rate ($): 17.00 Max Hourly Rate ($): 18.00 Must Have...
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Call Center Representative
2 days ago
Phoenix, United States Rose International Full timeDate Posted: 04/25/2024 Hiring Organization: Rose International Position Number: 462910 Job Title: Call Center Representative Job Location: Phoenix, AZ, USA, 85040 Work Model: Hybrid Shift: M to F, 8am to 5pm Employment Type: Temporary Estimated Duration (In months): 10 Min Hourly Rate ($): 17.00 Max Hourly Rate ($): 18.00 Must Have...
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Call Center Representative
2 weeks ago
Phoenix, United States TalentBridge Full timeCall Center Representative (Contract-to-Hire) Join a dynamic and forward-thinking team with one of our premier clients in the financial/banking industry. As a leading player in the industry, our client offers a unique opportunity for individuals seeking a rewarding career in customer service. We are currently seeking passionate and customer-focused...