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Assistant Coordinator for Student Success
3 months ago
**Job no**: 538037
**Work type**: Staff
**Location**: Pomona
**Categories**: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)
**Type of Appointment**: Full-Time, Probationary
**Collective Bargaining Unit**: Academic Professionals of California - Unit 4
**Job Classification**: Student Services Professional II
**Anticipated Hiring Amount**:$4,610 -$4,916 per month
**Work Hours**: Monday - Friday 8:00am-5:00pm
**THE DEPARTMENT**
The Office of Student Success (OSS) provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The OSS oversees the coordinator of academic advising initiatives; and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. OSS provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, late withdrawals, retroactive withdrawals, grade appeals, and academic renewal. OSS provides oversight for University Advising, the Bronco Advising Center, California Promise, E-Advising tools, First Year Experience (FYE), I Am First, Bronco Navigators, PolyTransfer Program, Bronco Scholars Program, the Learning Resource Center, Reading, Advising and Mentoring Program
(RAMP), Testing Services, and STEM SUCCESS.
**DUTIES AND RESPONSIBILITIES**
Assist with Program Development & Coordination
- Assist in coordinating and facilitating the I Am First program components including developing detailed programing and activities throughout academic year
- Assist with preparing and submitting a comprehensive program proposal for I Am First for review and approval from department leadership
- Support with development and implementation of I Am First program; securing speakers; assists with program logistics; leading activities and presentations
- Assist with overseeing daily operations of programs and be able to anticipate needs
- Assist with program materials purchasing; classroom and facilities reservations; campus dining and catering orders; as well as managing and processing timely payment of these
- Support with management and tracking of mentorship program including marketing, recruitment, matching, workshops, socials and ongoing support for mentees and volunteer faculty/staff mentors
- Support with planning and leading information sessions, presentations, campus visits for prospective, incoming, and continuing students and families
- Support with tabling during New Student Orientations to promote I Am First programs and events for incoming students and families
- Support with developing and coordinating programs and workshops to support the parents and families of first-gen college students.
- Assist with coordinating CPP First-Gen Week series of events, workshops and activities and fulfilling other requirements to maintain NASPA First-Gen Forward designation
- Collaborate with department communication specialists to successfully maintain a social media presence as well as leverage BillyChat bot technology to send strategic communication nudges
- Assist department with marketing, communication and outreach
- Support with tracking responding and triaging "Insight Flags."
Advising/Coaching
- Provide coaching to identified student groups
- Meet with students regarding emotional, behavioral, and/or academic concerns by coordinating initial meetings with students and utilize interpersonal, fact gathering, and analytical skills to determine the severity of the situation and respond accordingly
- Refer students to campus programs and services when appropriate
- Utilize CPP Connect to create coaching campaigns, monitor academic progress, and respond to early alerts
Outreach and Training
- Collaborate with department communication specialists to prepare marketing materials and maintain campus I Am First website.
- Help with drafting correspondence to various groups of prospective, incoming, and continuing students
- Support with coordinating marketing efforts with other key departments who are communicating with prospective students to ensure the accurate and timely receipt of information about the I Am First Program
- Provide information to prospective students, incoming students, and parents about the benefits of the I Am First program.
- Support with designing, development, and implementation of training for relevant campus faculty and staff regarding the first-gen college student population.
- Assist with regular communication and contact with support staff, faculty, and other campus stakeholders to ensure alignment, transparency, and smooth operations
**QUALIFICATIONS**
- Equivalent to graduation from a four-year college or university in a related field, including or supplemented by
