Head of Operational Excellence
2 months ago
Takeda is a global, values-based, R&D-driven biopharmaceutical leader committed to bringing better health and a brighter future to people worldwide. Our passion and pursuit of potentially life-changing treatments for patients are deeply rooted in over 240 years of heritage.
The scope of the Head of Operational Excellence includes driving the strategic integration and optimization of experience teams to enhance engagement with external stakeholders, ensuring exceptional user experiences and compliance with industry standards. The role leads the alignment of digital initiatives with business goals, focusing on maximizing value for healthcare professionals, patients, and partners through advanced digital solutions.
- Develop and refine digital operations to ensure superior user experience for external stakeholders, leveraging Takeda’s technological infrastructure.
- Uphold rigorous standards of quality and compliance within all digital external platforms, ensuring alignment with global regulatory requirements.
- Streamline and enhance all aspects of digital interaction points with external users to drive engagement and satisfaction.
- Foster continuous innovation within digital external operations, adopting new technologies to stay at the forefront of digital healthcare.
- Identify and mitigate risks associated with digital platforms to protect user data and ensure uninterrupted service.
- ** Digital process optimization**:continuously assess and improve digital processes to enhance external stakeholder experiences, ensuring operational efficiency and effectiveness.
- ** Digital quality assurance**:implement and oversee quality assurance measures for digital platforms to ensure they meet all operational and compliance standards.
- ** User experience and journey mapping**:oversee the mapping of user journeys to identify pain points and opportunities for improvement in the digital experience.
- ** Performance metrics for digital platforms**:establish key performance indicators for digital external experiences and use them to guide operational improvements.
- ** Regulatory compliance of digital tools**:ensure that all digital tools and external-facing platforms comply with the latest healthcare regulations and data privacy laws**.**:
- ** Cross-functional digital initiatives**:lead cross-functional efforts to align digital operational excellence initiatives with marketing, it, and other relevant departments.
- ** Stakeholder feedback integration**: incorporate feedback from external stakeholders to drive continuous improvements in digital operations.
- ** Digital training and support**:develop training programs and support systems to equip internal teams with the skills necessary to maintain operational excellence in digital engagements.
- ** Crisis management for digital platforms**:establish protocols to manage digital crises, ensuring quick resolution and mínimal impact on user experience.
- ** Finance / Budget Management**:Support in all financial management activities for External Experience in coordination with the COO team, and ensure we meet all financial targets.
- ** Operations**:Ensure LT and other key stakeholder meetings are run efficiently with agenda and follow ups clearly articulated
**Leadership** _(Vision, strategy and business alignment, people management, communication, influencing others, managing change) _
- **Vision and Strategy**: Develop a clear vision for the digital transformation of the company and articulate a compelling strategy that aligns with the overall business objectives. This includes identifying opportunities for leveraging data, digital, and technology to drive innovation, improve operational efficiency, and enhance patient outcomes.
- ** Business Alignment**: Ensure that the data, digital, and technology strategy is closely aligned with the company's business goals and objectives. Collaborate with key stakeholders across different functions to understand their needs and priorities, and translate them into actionable technology initiatives that deliver value to the organization.
- ** People Management**: Provide guidance, mentorship, and support to foster their professional growth and development. Create a culture of collaboration, innovation, and continuous learning within the team.
- ** Communication**: Effectively communicate the data, digital, and technology strategy to all levels of the organization, including executives, managers, and employees. Clearly articulate the benefits, challenges, and impact of the strategy, and ensure that everyone understands their role in its execution. Foster open and transparent communication channels to encourage feedback and collaboration.
- ** Influencing Others**: Influence and inspire key stakeholders to embrace the digital transformation journey. Build strong relationships with executives, department heads, and external partners to gain their support and commitment. Demonstrate the value and potential of data, digital, and tec
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