Current jobs related to Product Lead, Support Product - San Francisco - Afterpay
-
Lead Product Strategist
4 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative product solutions. Our commitment begins with fostering a diverse, inclusive, and open workplace.We connect users with transformative products that redefine their experiences. We seek product managers who possess outstanding creative, strategic, and analytical...
-
Lead Product Strategist
4 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the product landscape. Our commitment to fostering an inclusive and diverse workplace is at the core of our mission.We are in search of experienced product managers who possess exceptional creative, strategic, and analytical capabilities to propel...
-
Lead Product Strategist
4 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the transportation sector. Our commitment to fostering an inclusive and diverse workplace is paramount as we strive to connect individuals with transformative transportation options.We are seeking experienced product managers who possess...
-
Lead Product Strategist
4 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative transportation solutions. Our commitment to fostering an open, inclusive, and diverse workplace is at the core of our mission.We connect individuals to transformative transportation options, aiming to revolutionize how communities engage with mobility. We seek...
-
Lead Product Strategist
4 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative solutions in the transportation sector. Our commitment lies in fostering a culture that is open, inclusive, and diverse.Role OverviewWe are in search of a Senior Product Manager who possesses outstanding creative, strategic, and analytical capabilities to...
-
Lead Product Strategist
4 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksAt The Product Folks, we are dedicated to enhancing lives through innovative transportation solutions. Our commitment begins with fostering a community that values openness, inclusivity, and diversity.Role OverviewWe are in search of experienced product managers who possess outstanding creative, strategic, and analytical capabilities...
-
Senior Product Manager
2 weeks ago
San Francisco, California, United States The Product Folks Full timeAbout The Product FolksWe are a company that values innovation and customer-centricity. Our mission is to create a world-class product that meets the evolving needs of our customers.Job SummaryWe are seeking a Senior Product Manager to join our team. As a Senior Product Manager, you will be responsible for leading the development of our product roadmap,...
-
Head of Product Strategy Summit
4 weeks ago
San Francisco, California, United States Product-Led Alliance Full timeProduct Strategy Summit - Engage in a transformative experience at the Product Strategy Summit, where you will have the opportunity to learn from esteemed industry leaders and connect with fellow senior product strategists. This event fosters a collaborative atmosphere for exchanging insights and best practices.During this summit, you will:Uncover strategies...
-
Product Demonstrator
4 weeks ago
San Marcos, United States Product Connections Full timeJob Posting: Overview Supplemental Income – Paid WeeklyPart Time - Flexible ScheduleFun Work EnvironmentCareer Growth AvailableEquipment Reimbursement Per EventPaid Training and Development This position is responsible for serving food or alcohol samples for retailers inside of the physical store. You must be able to work independently to build...
-
Product Director
1 week ago
San Jose, California, United States The Product Folks Full timeUnlocking Value with Zoom DocsWe're seeking a seasoned Product Manager to spearhead the development of Zoom Docs, a cutting-edge platform for flexible collaboration. As a key player in this green field opportunity, you'll be responsible for driving the product life cycle, from discovery to execution.Key Responsibilities:Product Visionary: Discover and work...
-
Senior Product Manager, Marketplace
1 week ago
San Bruno, California, United States The Product Folks Full timeAbout The Product FolksWe're a company that's been around for decades, with a commitment to helping our customers save money so they can live better. We're reinventing the shopping experience, and our associates are at the heart of it.Your RoleYou'll play a crucial role in shaping the future of retail, improving millions of lives around the world. As a...
-
Product Visionary, Marketplace Innovator
3 weeks ago
San Bruno, California, United States The Product Folks Full timeWe're a company that's been around for over five decades, with a commitment to helping our customers save money so they can live better. Our associates are at the heart of shaping the future of retail, improving millions of lives around the world. This is a place where your passions meet purpose, and you'll play a crucial role in shaping the future of...
-
Strategic Program Manager
2 weeks ago
San Francisco, California, United States Product Board Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Program Manager to join our team at Productboard. As a key member of our Professional Services team, you will be responsible for planning and delivering strategic programs to manage the deployment of Productboard on behalf of our largest enterprise customers.Key ResponsibilitiesDevelop a...
-
Product Leadership
4 weeks ago
San Francisco, California, United States The Support Network Full timeAbout The Support NetworkWe are a pioneering team of health tech innovators who have collectively secured substantial funding from prominent technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns.Our mission is to dissolve...
-
Product Head of Support Product
2 weeks ago
San Francisco, California, United States Square Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Product Head of Support Product to join our team at Square Inc. This is a unique opportunity to lead the development and implementation of our support product strategy, driving customer satisfaction and loyalty.Key ResponsibilitiesDefine and Execute Support Product Strategy: Develop and execute a...
-
Product and Cooking Support Team Lead
2 weeks ago
San Francisco, California, United States Anova Full timeAbout AnovaAnova is a leading smart kitchen brand that aims to build an Anova Kitchen, a kitchen where devices are user-friendly, connected, and affordable, allowing everyone to cook like a pro.About the RoleWe are seeking a highly skilled Customer Success Manager to lead our Product and Cooking support team to world-class standards. As a key member of our...
-
San Francisco, California, United States SUPPORT PARENTSGISP Full timeAbout the RoleWe are seeking a highly skilled Strategic Technical Product Delivery Manager, Community Support AI to join our team at SUPPORT PARENTSGISP. As a key member of our organization, you will be responsible for leading the delivery of complex technical products and ensuring that our community support AI initiatives are successful.Key...
-
Product Head of Support Product
2 weeks ago
San Francisco, California, United States Cash App Full timeJob DescriptionCash App's top strategic business priority is to establish trust with our customers. Building deep trust enables us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base.We aim to make customer support a key reason why people trust Cash App...
-
Lead Product Manager
2 days ago
San Francisco, California, United States SmartNews Full timeAbout SmartNewsSmartNews is a pioneering force in redefining information and news discovery, dedicated to delivering users accurate, timely information and supporting quality journalism. Our unique machine-learning technology and expert editorial team collaborate to bring news that matters to millions of users from our extensive network of 3,000 global...
-
Product Lead
3 weeks ago
San Francisco, California, United States Deploy Full timeAbout DeployDeploy is a cutting-edge technology startup revolutionizing the insurance brokerage industry with our AI-powered platform. We are dedicated to empowering brokers with smart, efficient, and intuitive tools that increase revenue, enhance decision-making, streamline operations, and improve customer outcomes.Job SummaryWe are seeking a highly...
Product Lead, Support Product
4 months ago
**Company Description**:
- It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
- Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
- Check out our locations, benefits, and more at cash.app/careers.
Cash App’s top strategic business priority is trust. Building deep trust with our customers allows us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base.
We want customer support to be a key reason why people trust Cash App with their money. We want to build lasting trust with customers by making it easier to get help that resolves their issues.
**You Will**
- Define the product strategy, roadmap, and prioritization end-to-end across the entire support from customer channel experience and automation to agent tools
- Deeply understand the needs of agents and customers to guide the overall Support Product team
- Partner with the Customer Operations team to achieve overall support goals
- Coach and develop four Product Managers, and improve the performance of the cross-funcational teams
- Partner with peer Leads across Designer, Client Engineering, Server Engineering, Machine Learning Modeling, Machine Learning Engineering, and Data Science
**Qualifications**:
- 12+ years of product management or equivalent experience with experience in product support at scale
- People management and experiment leading teams: demonstrated ability to lead teams effectively, fostering a collaborative and supportive environment while achieving organizational objectives.
- Shown high agency and attention to detail driving product teams forward daily
- Defined and owned a roadmap without much guidance
- Displayed strong customer empathy and experience shaping product direction and execution based on customer needs
- Resilience and experience driving cross-functional product initiatives in a successful way
- A hunger to tackle complicated and impactful product & business problems
- Appreciation for product design and the customer experience
- Strong strategic thinking, problem solving, and logical structuring abilities
- Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
- Experience working with and building tooling for large-scale operational teams
- Expertise and passion working with Machine Learning / AI to deliver operational efficiency
**Additional Information**:
Zone A: USD $239,600 - USD $359,400
Zone B: USD $239,600 - USD $359,400
Zone C: USD $239,600 - USD $359,400
Zone D: USD $239,600 - USD $359,400
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants thro
