Patient Financial Counselor
1 month ago
Join our team who is committed to the delivery of the highest quality health care service. We are seeking a Patient Financial Counselor that is self-motivated, energetic, and a take charge individual.
**Responsibilities**:
- Advocate and work closely with outside agencies/organizations to assist and advocate for clients with difficult or complex issues relating to BadgerCare Plus, ACA, or Sliding Fee Program.
- Internal and external outreach activities regarding availability of Sliding Fee Program, BadgerCare Plus, Affordable Care Act and related programs.
- Responsible for preparing and maintaining detailed accurate documentation required for eligibility, consistent case coordination, follow-up and review of cases with Sliding Fee Scale, BadgerCare Plus, or related programs in the organizations Practice Management software.
- Responsible for attending and retaining information related to educational and training opportunities for Sliding Fee Program, BadgerCare Plus, and additional programs as required.
- Answer all inquiries (phone, electronic, in-person) relating to patient billing questions, patient/insurance related questions, Sliding Fee Program, BadgerCare Plus, Affordable Care Act, and any other internal or external payment options/programs.
- Receive and respond to all collection agency vendors, attorneys, or others concerning patient accounts.
- Work with collection agency to refer patient accounts and report payments.
- Document all interactions in the EHR clearly, concisely, and accurately to facilitate a comprehensive and accurate account history.
- Accept payments, set up payment plans and, where applicable, complete daily site deposits and maintenance of site change funds.
- Work closely with other departments within Revenue Cycle to answer patient concerns and questions fully and accurately.
- Display empathy and understanding when interacting with patients, maintaining composure in difficult situations.
- Provide Medicaid / Badger Care enrollment assistance.
**Qualifications**:
- High school diploma or GED.
- Superior oral and written communication skills.
- Ability to relate well to people from diverse ethnic and cultural backgrounds.
- Strong understanding of insurances preferred.
- Bilingual (Spanish/English) strongly preferred.
XJ6
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