Financial Counselor

2 weeks ago

Milwaukee, United States Pride Health Full time

Pride Health is hiring for a Financial Counsellor to support our client's healthcare organization in Milwaukee, WI 6-month contract with the possibility of hiring on once contract is complete.


Schedule: Monday – Monday – Friday (8:30am - 5:00pm)

1 position - 7/70 Monday – Sunday (7:00am - 5:30p,), alternating weeks.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assess patient financial needs, assist patients, and collect deposits according to hospital billing and collection policy.
  • Screen patients and assist with applications for applicable governmental programs, health insurance exchange, and/or financial assistance program.
  • Stress customer service and positive interpersonal relations while collaborating with various departments.
  • Initiate timely account resolution activities for self-pay patients or those claiming financial hardship.
  • Monitor Financial Counsellor work queues to ensure completion of initial financial activities and timely addressing of account balances.
  • Update patient accounting system and address patient account problems according to policies/procedures.
  • Counsel patients through application and eligibility process with relevant agencies.
  • Assist patients with Financial Assistance application process.
  • Collect patient deposits based on ability to pay and urgency of medical need.
  • Provide and update cost estimates to staff and patients.
  • Communicate with relevant departments and physicians regarding unresolved financial problems.
  • Enforce hospital patient accounting and compliance processes.
  • Cross train and provide backup coverage for Financial Counsellor positions.
  • Assist patients during open enrolment period to apply for health plans.
  • Adhere to document storage & destruction policies.
  • Adhere to state and federal regulations and hospital policies pertaining to Certified Application Counsellor responsibilities.
  • Stay updated on regulatory updates and policy/procedure changes.


MINIMUM QUALIFICATIONS:

Education:

  • High School diploma or equivalent is required.
  • Bachelor's degree in social work, case management, healthcare administration, business administration, or another related field is preferred.
  • One year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.
  • Experience using Microsoft Word, Excel and other software programs is preferred. Experience using Epic in a healthcare environment is preferred.
  • Customer service skills..

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