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HRms Functional Support Analyst

4 months ago

Hampton, United States Hampton Roads Transit Full time

Individual must be well versed in functional aspects of core Workday HRMS modules with insight into technical aspects.

Individual must be able to define requirements based on current functionality and SME knowledge, as well as be able to map requirements to test scripts and validate not only documented requirements but validate current and future functionality against identified business processes and test scenarios. Expertise in working closely with technical resources to map functional design to technical design is required.

**Essential Job Functions**:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Implementation
- Provide daily user support and troubleshooting of issues.
- Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements.
- Assist users with utilizing additional delivered functionality.
- Assist with leading requirement analysis sessions to gather key business objectives.
- Provide power user support in creation of advanced reports for team shared use.
- Assist functional users in performing configuration changes, testing, training and business process documentation as needed.
- Provide continuous mentoring and knowledge transfer to functional users.
- Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
- Perform other functional analyst support duties as needed.

**Required Knowledge, Abilities and Skills essential to Job Functions**:

- Proven experience as Workday HRMS Functional Support analyst in the implementation of Workday’s HRMS ERP systems.
- Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following Workday HRMS core modules: Workforce Management, Benefits Administration, Payroll, Recruiting or Absence Management.
- Experience with configuring Workflow approvals.
- Must be able to QA test development work and work with the technical development team to ensure customer requirements are met.
- Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering.
- Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc.
- Accountable and strong rapport with technical counterpart and user community.
- Willing to provide leadership in the development of functional skills in others through active knowledge sharing.
- Technical proficiency in developing user reports with Workday’s HRMS system.
- Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data.
- Demonstrated ability to handle multiple priorities effectively and efficiently.
- Demonstrated skill in verbal and written communications.
- Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills.
- Demonstrated commitment to and understanding of best practices in quality customer service.

**Required Software Knowledge and Skills essential to Job Functions**:
Advanced knowledge of MS Office products (with particular emphasis on Excel, Project, and Visio (or other flowcharting software)).

**Safety Responsibility**:
Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

**Training and/or Education**:
BA/ BS degree in Business Administration or Management Information Systems or closely related field or the equivalent combination of education and experience required.

**Required Experience**:

- 6 + years proven Workday HRMS system implementation / upgrade experience.
- 2+ full Workday HRMS Software Development Life Cycle (SDLC) implementations
- Worked as Workday HRMS Functional Lead 2+ implementation and/or upgrade projects.

Nice to Have:

- Experience working with a Transit agency.
- Public Sector experience.

**Licenses or Certificates**:
Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

**Special Requirements**:
This position is classified as essential personnel.

**FLSA Status**:
Exempt

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices. Al