Case Manager Youth Engagement
3 weeks ago
The Case Manager Youth Engagement is responsible for providing pre
- and post-employment case management services, social services navigation, coaching, and other supportive services to youth ages 16 - 24 within Metro Chicago.
**RESPONSIBILITY LEVEL**:
Assume primary responsibility for providing pre
- and post-employment case management services, social services navigation, coaching, and other supportive services to youth ages 16 - 24 within Metro Chicago. The Case Manager provides support and resources to individuals in need of support to the underserved population and address barriers to employment to include transportation, soft and hard skills development, access to critical resources such as housing and healthcare, and other social, cultural, and environmental conditions that impact the individual’s life. The Case Manager will help to identify areas of need and work with the individual to identify goals and develop plans to address these barriers in an effort to allow the individual to prepare for, secure and maintain employment.
Implements strategies to achieve the goals for the organization and Mission Services. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.
**Additional Information**:
**PRINCIPAL DUTIES**:
1. Support initial intake and assessment with Workforce Connection Center staff to identify areas of need and develop appropriate program plans to address needs.
2. Develop, in conjunction with the youth, a development plan that identifies area(s) of need, sets goals, and outlines a plan for achievement of goals.
3. Provide individualized case management services to youth and young adults based on individual needs and program plans. Case management services may include information and referral to necessary community supports.
4. Provide skill development and job coaching services where necessary based on the needs of the individual served.
5. Clearly record individual progress through services and completed all documentation and reporting within established timeframes using the company provide software.
6. Comply with applicable CARF standards, defer, state and local laws.
7. Comply with agency policies, procedures, contractual guidelines, safety and security regulations and rules protecting participant confidentiality.
8. Conduct employee outreach efforts in order to explain the available services.
9. Attend all internal and external meetings and trainings as required.
**11. Problem Solving**: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
**12. Technical Skill**: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
**13. Community Engagement**: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
14. Responsible for completing other duties/responsibilities as assigned.
**REQUIREMENTS**:
1. Two years of college education or experience equivalency. A minimum of 3 years of experience providing individual counseling and/or coaching to diverse youth and young adults seeking employment and advancement in their careers. Experience using various career explorations tools and assessments as well as experience interpreting local labor market information.
**2. Experience in one or more of the following**: Social Services, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field.
3. Knowledge of job training methods, techniques, and principles preferred.
4. Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems.
5. Ability to interact in positive, motivational and supportive manner, providing guidance to job seekers with very diverse background, including but not limited to veterans, returning citizens, GED/non-high school graduates, and persons with disabilities.
6. Able to work flexible hours and travel to multiple work locations as needed.
7. Must have a valid driver’s license.
**CORE CULTURAL COMPETENCIES**:
**1. Customer Focus**: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
**2. Values Differences**: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or of
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