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General Manager
4 months ago
For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country’s largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world’s largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.
**Job Summary**:
The General Manager is responsible for managing day-to-day operations for multiple communities. This position must execute their duties efficiently, professionally, and in a profitable manner to achieve set goals in customer satisfaction, occupancy, delinquency, community appearance, sales, revenue generation, and cost control. The General Manager upholds high standards, with unyielding dedication and integrity to promote positive relationships with our residents, investors, employees, and vendors. Additionally, this role provides caring involvement and good citizenship resulting in shared values, objectives, trust, and respect.
**Duties/Responsibilities/Essential Functions**:
- Collect rents and other charges, deliver timely rent increase notices, manage timely evictions, and maintain thorough and well-organized resident files.
- Tour properties regularly to identify needs to maintain and enhance communities’ appearances and resolve issues and problems in a timely fashion.
- Comply with, communicate, and enforce all federal, state, local regulatory requirements as well as company policies as outlined in all company communications (employee handbook.)
- Enforce and recommend safety systems, policies, and procedures to ensure a safe working environment.
- Identify and communicate significant operational issues to regional and divisional leadership, including government/township issues, accident injuries, and employee or resident events.
- Enter data into applicable software systems, pull and analyze reports, and take appropriate action to meet all company objectives.
- Order or direct the ordering of goods and services needed to operate and maintain communities.
- Compose and issue legal notices to residents in a timely fashion for operating policy violations (i.e., pets, pending eviction warnings, home site maintenance, parking & speeding ordinances, and visitors.)
- Negotiate vendor service contracts. Review, approve and process all community invoices for payment.
- Oversee miscellaneous administrative functions, including maintaining organized and complete resident and vendor files.
- Plan and/or support resident relations events (i.e., holiday parties, summer picnics, et.) and communication vehicles (i.e., newsletters, coffee/hostess hours) reflective of resident demographics.
- Oversee or assist in maintenance operations. As well as general maintenance of multiple communities’ infrastructure.
- Conducts annual and resale four-sided home inspections, examining the home and home site to identify any violations for follow-up.
- Repair and maintain and delegate where appropriate, the following: electrical systems, plumbing systems, HVAC systems, irrigation systems, swimming pool systems, and small engines, as needed.
- Based on Community, either direct new and used home sales or support direct sales staff, as needed.
- Research market, demographics, competition, products, and customer needs before creating plans and taking proactive measures to market your communities to prospective customers. Implement sales strategies.
- Keep informed about local civic activities in the surrounding community and actively participate in the state and/or local industry level associations to develop relationships with clients, referral partners, and/or centers of influence, and obtain a personal introduction to prospective clients and employees.
- Maintain the sales environment and inventory utilizing Inspire Communities standards.
- Submit home purchase information on all lender repos to Regional Manager when homes have been abandoned and notify the corresponding Regional Manager of any home that a lender or resident is planning on moving out of the community so that an offer to purchase can be made immediately.
- Oversees the refurbishment of homes to high quality, code-compliant standards in a timely fashion and within budget.
- Plan performance expectations, monitor progress, measure the employee's success in meeting job goals and plan and implement development activities to promote the employee's career development.
- Control operational and capital expenditures and take advantage of revenue generating and cost saving opportunities to achieve communities’ financial objectives. Review monthly variances with regional leadership; implement mid-course corrections wher
