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Credit and Risk Management Director
2 months ago
The Director of Credit and Risk Management plays a critical role in achieving the company's overall accounts receivable objectives. This position leads a team of Managers and Analysts and collaborates closely across departments to set appropriate credit policy and risk management strategies across both Fixed and Mobile businesses.
Key Responsibilities- Develop and implement credit policies in both fixed and mobile businesses for B2C & B2B, ensuring effective policies to minimize financial exposure and bad debt expense while maximizing good sales.
- Design and implement strategies for risk prevention to limit mobile device loss and fixed non-pay disconnects, analyzing customer trending to identify areas of risk involving device theft, fraudulent payments, and identity theft.
- Maintain a deep understanding of industry best practices and external credit & risk management tools to ensure the company maintains the highest quality experience and protection levels.
- Collaborate across departments to ensure compliance with existing strategy and development of new processes, preparing weekly and monthly credit & risk related KPIs and leading reviews of this information with senior leadership.
- Develop and manage all relevant development projects, ensuring timely and effective implementation of new processes and tools.
- Bachelor's degree in Business Administration and 6+ years of Credit/Risk Management experience, Advanced MBA/MA degree desirable.
- Highly developed knowledge of Credit/Risk Management tools and processes.
- Must have leadership qualities and possess good judgment, with excellent communication, organizational, and time management skills as well as proficient analytical skills.
- Proficient in Microsoft Word, Excel, and general PC skills required.
- Strong organizational skills with the ability to handle multiple tasks simultaneously.
- Approachable personality with the ability to effectively manage up and down accordingly.