Medical Front Office Manager

1 week ago


The Woodlands, United States Renrmn Enterprises LLC Full time

**Benefits**:

- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement

Location: Neville Foot and Ankle Centers, The Woodlands

**Responsibilities**:

- Supervises all front desk staff, provides training, direction, and partners with the Site Operations Manager on conducting performance evaluations for direct reports.
- Uses excellent judgment, discretion, and leadership abilities to resolve patient-related problems and/or employee conflicts.
- Manage time off requests and ensures adequate staffing at all times, and partners with other department leads as needed to coordinate coverage.
- Maintains current knowledge of all matters related to clinical operations, including (but not limited to) managed care, patient billing, confidentiality protocols, and disseminates information to staff on a regular and timely basis, providing training in these areas to newly hired staff and serving as a resource and facilitator for ongoing training to existing staff.
- Assists the Practice Manager with assign workload and schedules for all front desk staff.
- Prepare patients 'daily co-payments and balances for processing to the Accounting Department, and reconciles cash drawer, according to procedures.
- Conducts and facilitates regular meetings with Reception and Financial Screening staff to provide efficient flow of information and enhance to evaluate organizational procedurs and workflows.
- Assisting with internal and external audits related to registration, billing, and manage care plans.
- Maintaining an accurate office supply inventory and ordering as needed.
- Reports all patient complaints, including those resolved to Supervsior and the Compliance Department.
- Ensures that the provider schedules are entered accurately into EPIC allowing the clinic to serve our patients.
- Attends and participates in all appropriate staff meetings, work groups, etc., as directed, including external meetings as required.
- Ability to engage with staff, motivate, and create a positive environment.
- Manage all incoming mail/deliveries and process accordingly.
- Performs other duties as required and directed by supervisor

**Requirements**:

- High school graduate or G.E.D required.
- Minimum two
- years of experience working in customer service required and preferably within a clinical setting.
- Previous experience performing supervisory duties in a health care setting, or comparable equivalent strongly preferred

**Qualifications**:

- Demonstrated ability to provide leadership to staff and to build the trust and respect of patients and staff.
- Accurate and excellent attention to detail.
- Excellent verbal and written communication skills.
- Ability to work both independently and as a team member.
- Resourceful; able to learn details related to manage care, insurance, patient charges, eligibility, etc., and to find appropriate answers when not already known.
- Able to use independent judgment and discretion to resolve patient and employee complaints quickly and effectively.
- Highly ethical to preserve client confidentiality.
- Able to meet the Service Excellence Standards of Neville Foot and Ankle Centers.
- Ability to be proactive and take initiative, delegate, and take full responsibilities for department’s operations.
- Ability to travel to designated locations as required by supervisor.

**Minimum of 3 years is REQUIRED**
- **Podiatry/Orthopedic and Eclinical Works experience a plus



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