Front Office and Billing Manager
1 week ago
**FRONT OFFICE AND BILLNG MANAGER - FULL TIME - POST Rehabilitation and Wellness - Outpatient Clinic**
The Woodlands 77382
**POST Rehabilitation and Wellness** is a dynamic Outpatient Therapy clinic dedicated to providing top-notch services to our community. POST provides Physical Therapy, Occupational Therapy, and Speech Therapy services. We are seeking a highly organized and proactive Office Manager to join our team and contribute to the efficient functioning of our clinic.
**Browse our website at **POST Rehab and Wellness - The Woodlands, Texas** and find out why we are truly different in dignifying post-acute care.**
**Core Values (CAPLICO)**:Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebration, Ownership. These values are the core of who we are as an organization and shared among all affiliated facilities.
Live with work life balance - competitive benefits
Strong infection control to prevent COVID and keep staff/patients safe
Strong leadership support without corporate red tape
Monday - Friday schedule
**Responsibilities**
**Patient Relations**:
- Oversee and manage the front-end operations of the clinic.
- Ensure excellent customer service by greeting and assisting clients
- Manage patient check-in and check-out processes, ensuring accuracy of information
- Respond to patient inquires, resolve concerns, and facilitate effective communication between patients and clinical staff in a timely and professional manner.
**Appointment Scheduling**:
- Coordinate and schedule patient appointments, optimizing clinic resources.
- Manage the appointment reminder system to reduce no-shows and cancellations.
- Work closely with clinical staff to accommodate urgent and priority appointments.
**Insurance Verification and Billing**:
- Verify patient insurance coverage and ensure accurate billing information.
- With the support of our AR resource team, address insurance-related issues.
- Collect and process patient payments, providing receipts and maintaining financial records.
**Front Office Coordination and Record Management**:
- Maintain a clean and organized front office space.
- Oversee inventory management of office supplies and forms
- Ensure accurate and timely entry of patient information into the electronic health records system
- Safeguard patient confidentiality and compliance with HIPPA regulations.
- Generate and analyze front-end reports to identify areas of success and improvement
**Collaboration with Clinical Team**:
- Foster effective communication between front-end and clinical staff
- Participate in regular team meetings to address operational success and challenges and implement adjustments.
- Coordinate with clinical staff to optimize patient flow and enhance the overall patient experience.
- Manage employee schedules and assign tasks to ensure efficient operation of the front end
**Qualifications**:
- Proven experience as an Office Manager or similar role in a healthcare setting
- Strong organizational and multitasking skills
- Excellent leadership and interpersonal abilities.
- Familiarity with healthcare regulations and compliance requirements.
- Proficient in Microsoft Office skills
- Exceptional communication skills, both written and verbal.
**Requirements**:
Previous experience in a healthcare setting is highly preferred
Knowledge of Outpatient Therapy clinic operations is a plus
**Benefits**:
Competitive salary commensurate with experience
Comprehensive health and dental insurance
Retirement savings plan
Opportunities for professional development and growth
Pay rates are competitive and based on various factors. Rates noted as “estimated” are established by job posting websites and may not reflect actual pay rates.
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