Hotel Front Desk Attendant

4 weeks ago


Grand Rapids, United States Affordable Suites Grand Rapids Full time

$14 - $15 hourly

**Responsibilities**:

- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Connect with the housekeeping department to ensure guest accommodations are ready
- Handle customer complaints as necessary

**Qualifications**:

- Working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- 1+ year of hotel industry experience or related job preferred
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills

**About Company**
Affordable Suites has been in the long-term lodging industry for 40 years. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a strong portfolio of quality extended-stay hotels.


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