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Audio Visual Conference Technology Specialist

4 months ago

Cambridge, United States OfficePro, Inc. Full time

**WHAT YOU’LL DO**

The IT Event Producer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

**Day-To-Day Responsibilities**:

- Manage services in support the conference team.
- Manage conference rooms/auditoriums/event space
- Act as a liaison to produce events and maintain a high level of communication between all necessary departments, support staff and vendors.
- Ensure a smooth flow from the initial consultation to the final layout.
- Oversee and follow up on all production components and logistics from beginning to end.
- Manage, maintain, and update the event software, documents, and timelines.
- Assist in walk through by taking measurements, notes, and photos.
- Liaise and negotiate with vendors for the client to offer the most cost-effective solutions to stay in budget and maximize profitability.
- Coordinate production meetings and installation meetings for all departments involved and provide follow ups to ensure all are keeping to tasks and deadlines.
- Confirm Staffing, Run of shows, equipment, drivers.
- Along with Project Manager, assist on site when necessary.
- Be the point person for troubleshooting and ensuring event is executed as planned.
- Additionally, execute on the following responsibilities as needed:

- Operate and maintain event spaces / auditoriums.
- Maintain auditorium integrity through appropriate equipment/cable maintenance.
- Escalate housekeeping issues to appropriate parties.
- Ensure compliance with safety standards.
- Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client guidelines.
- Set up, testing, operation, and tear down of audio visual (AV), video conference equipment and room ambience equipment (lighting, etc.), if required for events. Ensure equipment is stored appropriately.
- Maintain control booth areas to ensure they are clean, safe, and organized.
- Provide Technology Support for all aspects of the meeting or event including Audio Conferencing, Video Conferencing, audio & video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, bridge operations
- All technology in the run of show document.
- Provide end to end support of the technology and the event.
- Provide End User Training, Troubleshooting, Opening Tickets and Assigning them to the correct teams, escalating issue when needed, complete management of an issue until resolution.
- Create, update, & resolve trouble tickets as assigned as well as monitoring of ticket queue.
- Resolve issues quickly and according to defined processes.
- Conduct testing prior to event.
- Follow Process in Run of Show Documents, Checklists, standards.
- Plan and participate in pre-event testing sessions, document results, and ensure contingency plans are established and implemented prior to event.
- Manage & deploy client provided spares as required.
- Create Statements of Work
- Coordinate activities with other Client groups as required.
- Liaise, recommend, plan, and execute all event spaces / auditoriums-based events and meetings, in collaboration with the client.
- Ensure high quality customer service levels at all times.

**Nice-To-Haves**:

- Minimum of 3 - 5 years of audiovisual integration and/or service experience
- Formal education in Electronics or related field
- The following training certifications:

- AMX Intro to Networking for AV Professionals
- AMX Programmer I
- Crestron Professional Installation
- Essentials of Crestron Programming Certification
- Exton AV Associate Certification
- InfoComm Quick Start to the Audio-Visual Industry
- InfoComm CTS General Certification

Pay: $90,000.00 - $100,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Experience**:

- Live Event Support: 2 years (required)
- Call of Show/production: 2 years (required)
- Audio Visual equipment: 2 years (required)
- Microsoft Office: 3 years (required)
- Microsoft SharePoint: 1 year (required)

Ability to Relocate:

- Cambridge, MA 02139: Relocate before starting work (required)

Work Location: In person