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Manager, Responsible Ai

3 months ago

Chicago, United States McDonald's Corporation Full time

**Company Description**
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
**Job Description** Position Summary**:
Data, Analytics, and AI (“DAA”) lie at the very heart of McDonalds’ strategy. As the largest restaurant brand in the world, we have access to uniquely large and valuable datasets that power every aspect of our business. We recently built the Enterprise Data, Analytics, and AI team, led by the Chief Data & Analytics Officer, to accelerate DAA-powered strategies.

Generative AI (“GenAI”), as seen in ChatGPT, is one of the newest and most promising areas of DAA. It has the potential to drive innovative growth and productivity improvements. However, the field is still new and fast-moving, with many unknowns. McDonald’s recently launched a Generative AI Center of Excellence (“GenAI COE”) made up of a highly cross-functional team driving a four-part mission:

- Coordinate McD’s response to GenAI
- Stand up an AI Governance Program
- Provide a safe, reliable, and scalable enterprise platform for GenAI development
- Accelerate MCD speed to value creation with GenAI

Manager, Responsible AI sits within the GenAI COE (part of Global Business Services), and reports directly to the Sr. Director, GenAI Business Lead. In this role, you will work closely with the SR Director to create the process and standards to orchestrate all aspects of Responsible AI at McDonald’s globally, in close collaboration with expert risk functions such as the Privacy team and Global Technology Risk Management.

**Key Responsibilities**:

- Responsible AI process management
- Launch AI Governance policies, standards, and related communications
- Oversee AI Governance operations across the AI lifecycle, including risk reviews, building a registry of AI models in use, and deprecation/retirement of outdated models
- Stay current with industry trends and advancements in AI
- Drive continuous improvement with input from risk management experts and business stakeholders
- Responsible AI education and training
- Advocate for the responsible and effective use of AI across the system
- Ensure that AI Governance principles are reflected in appropriate required trainings such as Information Governance training, Data Ethics training, etc.
- Support cultural change, ensuring Responsible AI initiatives are understood and adopted by the organization
- Risk management expert community engagement and alignment
- Collaborate cross functionally
- Ensure all related risk management teams are working together horizontally and creating “One McDonald’s Way” of handling AI risk

**Key points of collaboration**
- Sr Director, Service Delivery
- Privacy (Legal)
- Global Technology Risk Management
- Enterprise Data Governance
- Enterprise Risk Management
- Global Internal Audit

**Qualifications** Key Competencies**
- Experience and expertise in Responsible AI (e.g. data governance, data privacy, compliance, cybersecurity)
- Strong communication and teamwork skills
- Strong quantitative and logical thinking
- Ability to work in a fast-paced, multifaceted environment
- Quick learner with a passion for data, analytics, AI, and governance topics
- Experience with Collibra and OneTrust preferred
- Experience with Agile project management methods and terminology preferred
- Experience working in