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Front Desk Agent

4 months ago

Dover, United States Residence Inn Dover Full time

'''Duties'''
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Answer phone calls and respond to guest inquiries promptly and professionally
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and empathy, resolving issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Perform night audit duties, including balancing accounts and preparing reports

'''Qualifications'''
- Previous experience in a hotel front desk or customer service role is preferred
- Bilingual or multilingual skills are a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the ability to handle difficult situations with professionalism
- Knowledge of hotel management systems and procedures
- Familiarity with guest relations best practices
- Ability to work flexible hours, including nights, weekends, and holidays
- Exceptional attention to detail and organizational skills
- Proficient in using computers and basic office software

At our hotel, we value our Front Desk Agents as key members of our team. We offer competitive pay, opportunities for career growth within the hospitality industry, and a supportive work environment. Join us in providing exceptional service to our guests

**Job Types**: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift

Work setting:

- In-person

Ability to Relocate:

- Dover, DE 19901: Relocate before starting work (required)

Work Location: In person