Telecommunications Specialist

3 weeks ago


Washington, United States U.S. Agency for Global Media Full time

**Duties**:
**As a Telecommunications Specialist, you will be responsible for duties to include, but are not limited to**:

- Manage the agency's phone system, including procurement, installation, testing, and inventory.
- Design and implement telecommunications solutions aligned with USAGM's mission needs.
- Respond to service requests, troubleshoot issues, and ensure optimal system functionality.
- Manage projects, maintain equipment, and work with vendors on system upgrades.
- Serves as Contracting Officer's Representative (COR level 2) to manage and oversee voice services contracts.
- Conduct user training on telephony equipment and functionality.
- Stay up-to-date on technological advancements and industry regulations.
- Manage the agency's emergency telephony system.

**Requirements**:
**Conditions of Employment**:

- You must be a U.S Citizen or U.S. National.
- This is a public trust position. If selected, this position requires the completion of the SF-85P.
- This position may require serving a one-year probationary period.
- If selected for this vacancy, you will be required to file the OGE Form 450 (Confidential Financial Disclosure Report).
- The full performance grade level for this position is GS-12.
- If you are a male applicant who is born after 12/31/59, you are required to be registered for the Selective Service.

**Qualifications**:
**0391 - Telecommunications Series Basic Requirement **Applicant must meet one of the below and the specialized experience criteria.
- **Undergraduate and Graduate Education**: Major study - electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled.
- **Other Education**: Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis.
- **-OR-**
**Specialized Experience**: Experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology.
- **AND**

Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the** GS-11** or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position.
- Managing and supporting an organization's phone system.
- Assisting with telecommunications procurement such as drafting requests for information and proposals pertaining to telephone devices.
- Troubleshooting telephone equipment, network circuits, and Session Initiation Protocol (SIP) trunking circuits.

**Education**:
**Additional information**:
USAGM is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Applicants must meet all qualification requirements by closing date of the announcement to be considered.

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit Selective Service

3. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Competencies:

- Customer



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