IT Incident Manager

2 weeks ago

San Jose, United States ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

We seek an IT Incident Manager role to join our Technical Service Management Team. This person will function as an incident commander, leveraging communication bridges to manage major incidents, change management, and IT disaster recovery plans.

**Team Introduction**:
The Technical Service Management team partners with all service owners in the IT organization, integrating the services into the IT technical service management system (including but not limited to processes, tools, quality assurance, etc.) so that they meet or follow the well-established IT global service baseline. The team supports service owners to improve their service quality through comprehensive business and data analysis.

Job description
- As a core member of the global operations partner team, work with regional service teams to ensure successful achievement of service baselines, including meeting or exceeding SLA/OLA respectively.
- Partner with service owners to spearhead service onboarding, define the support model, and enhance service quality for the end users.
- Contribute to the IT service catalog by defining all IT services, service owners, service associations, and corresponding SLA requirements.
- Act as the intermediary for knowledge management within IT (Level 1 to Level 3), including identifying, and documenting knowledge material in support of the organization's shift left strategy.
- Promote global standardization as an ambassador in pursuit of consistent end-user experience, and highly efficient IT operational excellence, across the globe.
- Analyze and address pain points in the team's workflow and collaboration.
- Encourage the use of best practices and methodologies to create high-quality output.
- Continual Service Improvement: collaborate with other IT technical teams to identify areas for enhancement, and implement strategies to optimize service delivery.

**Responsibilities**:

- Initiate and manage the conference calls to drive major incident resolution as quickly as possible.
- Provide updates to IT leadership and customers about IT major incidents and ongoing actions.
- Drive relevant IT technical teams to provide solutions, root causes and preventive actions to ensure all major incidents are handled and resolved within the prescribed SLA.
- Lead post-mortem investigations after each major incident with technical teams to identify root cause, preventive actions, and improvement tasks.
- Analyze major incident data and report key performance indicators of major incident handling. Drive the continuous improvement of major incident processes to ensure the efficiency and quality of process execution.
- Own the change management process; design the process, workflow, and tools.
- Organize the regular IT CAB meeting to review all of the high-risk changes. Ensure all changes are documented, approved, and monitored appropriately following change management processes and standards.
- Responsible for IT disaster recovery plan management and driving technical teams to build up the mechanism according to IT technical architecture. Regularly organize disaster recovery drills.
- Provide IT support for enterprise crisis events as an IT interface person.

Minimum Qualifications
- Bachelor's degree (major in information technology, computer, and related fields), 5+ years of experience in IT domain, and at least 3 years of experience working in IT service management.
- Knowledge of IT service management including ITIL and COBIT, and practical experience in process design such as incident/change/problem management.
- Strong communication and documentation skills, proactive, and independent. Able to communicate efficiently, convincingly, and appropriately in all scenarios. This extends to managerial skills and the ability to collaborate with team members.
- Familiarity with IT infrastructure, including networks and storage, enabling efficient coordination of technical teams, and enhancing IT disaster recovery planning mechanisms.
- Proficient in performance metrics methodologies, and strong problem-solving and time management skills in fa

  • Director -SENIOR Cyber SECURITY Engineer (DLP/Cloud/InfoSec) -

    3 days ago

    San Jose, United States Ender-IT Full time

    Director -SENIOR Cyber SECURITY Engineer (DLP/Cloud/InfoSec) -Location: San Jose, CAFull time position.Job Description:Recommend, evaluate and implement the latest security tools, technologies, and processes to advance Client security posturePartner closely with different stakeholders to drive security programs and enforce compliance requirements.Design and...

  • Director -SENIOR Cyber SECURITY Engineer (DLP/Cloud/InfoSec) -

    Found in: Appcast US C2 - 7 days ago

    San Jose, United States Ender-IT Full time

    Director -SENIOR Cyber SECURITY Engineer (DLP/Cloud/InfoSec) -Location: San Jose, CAFull time position.Job Description:Recommend, evaluate and implement the latest security tools, technologies, and processes to advance Client security posturePartner closely with different stakeholders to drive security programs and enforce compliance requirements.Design and...

  • Director -SENIOR Cyber SECURITY Engineer (DLP/Cloud/InfoSec) -

    Found in: Appcast Linkedin GBL C2 - 7 days ago

    San Jose, United States Ender-IT Full time

    Director -SENIOR Cyber SECURITY Engineer (DLP/Cloud/InfoSec) -Location: San Jose, CAFull time position.Job Description:Recommend, evaluate and implement the latest security tools, technologies, and processes to advance Client security posturePartner closely with different stakeholders to drive security programs and enforce compliance requirements.Design and...

  • EV Director

    Found in: Appcast US C2 - 1 day ago

    San Jose, United States Ender-IT Full time

    EV Director - Senior Cybersecurity Engineer (DLP/Cloud/InfoSec)Location: San Jose, CA Full-Time PositionDo you have a passion for electric vehicles and a proven track record in cybersecurity?We're seeking a highly skilled Senior Cybersecurity Engineer to join our team in San Jose, CA. You'll play a vital role in safeguarding our Electric Vehicle (EV)...

  • EV Director

    Found in: Appcast Linkedin GBL C2 - 1 day ago

    San Jose, United States Ender-IT Full time

    EV Director - Senior Cybersecurity Engineer (DLP/Cloud/InfoSec)Location: San Jose, CA Full-Time PositionDo you have a passion for electric vehicles and a proven track record in cybersecurity?We're seeking a highly skilled Senior Cybersecurity Engineer to join our team in San Jose, CA. You'll play a vital role in safeguarding our Electric Vehicle (EV)...

  • ITIL Incident Problem Manager

    2 days ago

    San Jose, United States Lorven Technologies Inc Full time

    Job DescriptionJob Description You must have Experienced with Process consultancy, implementation,reporting and governance. Good understanding of Devops and Micro-servicesMust have ITIL Expert certified Service management professional

  • ITIL Incident Problem Manager

    1 week ago

    San Jose, United States Lorven Technologies Inc Full time

    Job DescriptionJob Description You must have Experienced with Process consultancy, implementation,reporting and governance. Good understanding of Devops and Micro-servicesMust have ITIL Expert certified Service management professional

  • IT Project Manager

    1 week ago

    San Jose, United States IT Shoulders, Inc. Remote Work Freelance Full time

    We are currently looking for Project Manager to help drive to completion IT Projects at one of our direct clients.  Responsibilities:Project Manager to manage and execute IT ProjectsWork with cross functional business teams, IT teams and Vendor teams in US and EIEMA regionsManage more than one project at a timeManaging and running daily scrumsRunning...

  • Incident Commander with Security Clearance

    Found in: Careerbuilder One Red US C2 - 5 days ago

    San Antonio, TX, United States DAWSON Full time

    DAWSON is a Native Hawaiian Organization 8(a) small business that brings the Spirit of Aloha to our employeesAs part of the DAWSON 'Ohana', you will be provided a best-in-class benefits program that strives to ensure our great people have peace of mind when it comes to health and wellnessFor more information about DAWSON and our benefits programs, please...

  • Environmental Health and Safety Manager

    1 week ago

    San Jose, United States LanceSoft Full time

    Title: EHS Manager Location: San Jose, CA 95116Duration: 0-5+ Months Shift: 1st Shift (08:00 AM-05:00PM M-F)Pay Rate: $53.94/Hour on W2. Description:Responsible for overseeing and implementing safety and environmental programs within an organization.Designing, implementing, and managing comprehensive safety programs to ensure compliance with local, state,...

  • Incident Commanders

    Found in: Careerbuilder One Red US C2 - 5 days ago

    San Antonio, TX, United States DAWSON Full time

    DAWSON is a Native Hawaiian Organization 8(a) small business that brings the Spirit of Aloha to our employeesAs part of the DAWSON 'Ohana', you will be provided a best-in-class benefits program that strives to ensure our great people have peace of mind when it comes to health and wellnessFor more information about DAWSON and our benefits programs, please...

  • Associate IT Asset Manager

    1 week ago

    San Jose, United States CareerBuilder Full time

    Title: EHS Manager Location: San Jose, CA 95116 Duration: 0-5+ Months Shift: 1st Shift (08:00 AM-05:00PM M-F) Pay Rate: $53.94/Hour on W2. Description: Responsible for overseeing and implementing safety and environmental programs within an organization. Designing, implementing, and managing comprehensive safety programs to ensure compliance with local,...

  • Sr. Manager of SRE Operations

    1 week ago

    San Jose, United States ZEDEDA Full time

    ZEDEDA is a simple and scalable cloud-based IoT edge orchestration solution that delivers visibility, control and security for the distributed edge with the freedom of deploying and managing any app on any hardware at scale and connecting to any cloud or on-premises system. With ZEDEDA customers can seamlessly manage and deploy any compute node to instantly...

  • Sr. Manager of SRE Operations

    1 week ago

    San Jose, United States ZEDEDA Full time

    ZEDEDA is a simple and scalable cloud-based IoT edge orchestration solution that delivers visibility, control and security for the distributed edge with the freedom of deploying and managing any app on any hardware at scale and connecting to any cloud or on-premises system. With ZEDEDA customers can seamlessly manage and deploy any compute node to instantly...

  • Environmental Health and Safety Manager

    4 days ago

    San Jose, United States LanceSoft Full time

    Title: EHS Manager Location: San Jose, CA 95116 Duration: 0-5+ Months Shift: 1st Shift (08:00 AM-05:00PM M-F) Pay Rate: $53.94/Hour on W2.Description: Responsible for overseeing and implementing safety and environmental programs within an organization. Designing, implementing, and managing comprehensive safety programs to ensure compliance with local,...

  • Environmental Health and Safety Manager

    5 hours ago

    San Jose, United States LanceSoft Inc Full time

    Title:               EHS Manager Location:      Duration:       0-5+ Months Shift:              1st Shift (08:00 AM-05:00PM M-F) Pay Rate:       $53.94/Hour on W2.   Description: Responsible for overseeing and implementing safety and environmental programs within an organization. Designing, implementing, and managing...

  • Senior Strategist, Head of Community Management

    1 week ago

    San Jose, United States Hollywood IT Society Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Business Change Manager/PROSCI

    Found in: Appcast US C2 - 1 day ago

    San Jose, United States Smart IT Frame LLC Full time

    Hello Professionals,We are looking for a Business Change Manager at San Jose, CA for a contract opportunity. Please find the below job description and apply for the job if you are interested.Role: Business Change ManagerLocation: San Jose, CAMode: ContractMandatory: PROSCI Certification is mandatory.The Opportunity As a Change Manager you will be a key...

  • Business Change Manager/PROSCI

    Found in: Appcast Linkedin GBL C2 - 1 day ago

    San Jose, United States Smart IT Frame LLC Full time

    Hello Professionals,We are looking for a Business Change Manager at San Jose, CA for a contract opportunity. Please find the below job description and apply for the job if you are interested.Role: Business Change ManagerLocation: San Jose, CAMode: ContractMandatory: PROSCI Certification is mandatory.The Opportunity As a Change Manager you will be a key...

  • Manager-Quality and Data Management

    Found in: Jooble US O C2 - 2 weeks ago

    San Jose, CA, United States Hollywood IT Society Full time

    As a member of the UI/UX Engineering management team at Adobe, you will lead and mentor Software Engineers and build highly effective Engineering teams within a fast-paced environment. Your primary goal will be to turn the concepts and abstractions into reality to delight our customers, inject some magic into their processes, and ensure the consistent...