ITIL Incident Problem Manager

Position Title Incident Manager Location San Diego office -3 days a week hybrid Duration Long term position **Job Description**: Major Incident management team is a support team established to ensure resolution of major incidents impacting business units. **Goal**: Accurately identify a major incident, promptly engage technical resources, effectively...

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation...

R-00134808 Description Looking for an exciting opportunity to make an impact as ITSM Problem Manager? 1901 Group (A Leidos Company) has an exciting Problem Manager based in our San Antonio Texas office. POSITION SUMMARY:This position is slated to start in June 2024.  This IT Service Management (ITSM) Problem Manager position is a specialized role within...

Project descriptionThe Incident Management Analyst will support and provide a good analysis of an incident and/or a solution to it in order to restore the disturbed service as soon as possible. Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT...

Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....

Project descriptionThe Incident Management Analyst will support and provide a good analysis of an incident and/or a solution to it in order to restore the disturbed service as soon as possible. Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT...

Role: Incident ManagerLocation: San Diego, CA - Onsite Desired Skills and Experience:7+ years of Production support experience. Technical Skills:Ensure that activities within the incident management process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level AgreementsIncident Response...

Job DescriptionJob DescriptionDuties The Service Management Analyst will be responsible for analyzing macro trends across Client’s Cloud Technology and Digital Media service landscape which includes a rich ecosystem of services supporting Client’s customers, businesses, and employees. She will utilize her ability to sift through multiple, rich datasets...

Job Title: Engineering Manager Responsibilities: 1. Lead and oversee engineering projects within an Azure native environment, ensuring timely delivery and alignment with company objectives. 2. Drive proactive actions to identify and resolve issues, utilizing a deep understanding of the technical landscape and project requirements. 3. Manage the...

Setup and configuration of all MAC OS system Support Macs, PCs, IOS devices, network equipment, and related peripherals Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met. Assist in the new hire on-boarding and offboarding processes: equipment deploys,...

Position Summary: The Service Manager is responsible for overseeing and coordinating a range of critical IT services, including SCCM (System Center Configuration Manager or Microsoft Endpoint Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team, optimizing...

Position Overview: We are seeking a highly skilled Senior Incident Response Analyst to join our dynamic team. The ideal candidate will possess extensive experience in incident response methodologies, threat detection, and mitigation strategies. The Senior Incident Response Analyst will play a crucial role in safeguarding our organization's assets by...

In this role you will be responsible for all Change Management and communications processes for all technology changes within the organization. This includes developing and operating the process, ensuring it interfaces with all other relevant processes, reviewing the effectiveness and efficiency of the process, and managing the process improvement cycle. ...

Job DescriptionJob DescriptionCompany Overview: Welcome to our forward-thinking company, where we're dedicated to leveraging technology to drive innovation and efficiency. We specialize in providing cutting-edge IT solutions to businesses across various industries, ensuring they stay ahead in the digital age. Join our dynamic team and be part of shaping...

Role : Service Manager (Desktop/Deskside) Location : San Diego, CA (Strictly Onsite) Duration : 12+ Months Long Term OR Fulltime Note : Need desktop /Servicedesk manager who have manager MSP and hands-on on ServiceNow and ITIL Must for San Diego, CA location Key Skills: Desk Side Support Imaging PC Refresh SCCM/Intune Warehouse Asset Management MSP...

Role : Service ManagerLocation : San Diego, CA (Strictly Onsite)Position Summary: The Service Manager is responsible for overseeing and coordinating a range of critical IT services, including SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team,...

Manage and optimize the delivery of IT services to meet agreed-upon SLAs and KPIsMonitor the performance of IT services, identify areas for improvement, and implement necessary changesDevelop, negotiate, and maintain service-level agreements (SLAs) with internal and external stakeholdersEnsure compliance with SLAs and take corrective actions as neededLead...

Manage and optimize the delivery of IT services to meet agreed-upon SLAs and KPIs Monitor the performance of IT services, identify areas for improvement, and implement necessary changes Develop, negotiate, and maintain service-level agreements (SLAs) with internal and external stakeholders Ensure compliance with SLAs and take corrective actions as needed...

Manage and optimize the delivery of IT services to meet agreed-upon SLAs and KPIsMonitor the performance of IT services, identify areas for improvement, and implement necessary changesDevelop, negotiate, and maintain service-level agreements (SLAs) with internal and external stakeholdersEnsure compliance with SLAs and take corrective actions as neededLead...

Manage and optimize the delivery of IT services to meet agreed-upon SLAs and KPIsMonitor the performance of IT services, identify areas for improvement, and implement necessary changesDevelop, negotiate, and maintain service-level agreements (SLAs) with internal and external stakeholdersEnsure compliance with SLAs and take corrective actions as neededLead...