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Help Desk Technician I

4 months ago


Culver City, United States Didi Hirsch Mental Health Services Full time

**Help Desk Technician I (Sepulveda Information Technology)**

This position is on site. The pay range for this position is between $22.13 - $24.60 hourly.

**_ About Didi Hirsch_**

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

**_ Summary_**:

- Responding to staff with computer software and hardware problems/questions and providing solutions as quickly and efficiently as possible with a focus on Customer Service.
- Assisting with updating, operation, and management of a Help Desk knowledgebase system to support the central site, remote sites and remote users.

**_ Primary Duties_**
- Documenting trouble calls in Helpdesk Ticketing System
- Travel to remote sites to provide in person support for users
- Active directory user management and Microsoft 365 user management
- Windows 10 troubleshooting, configuration, and support
- Phone System and Web Conference configuration and support
- Printer, scanner, and other hardware and peripheral support
- Creates and distributes software images
- Helps to maintain physical inventory of all IT Assets
- Works with Level II techs on projects, training, and support
- Maintains a high level of satisfaction and professionalism
- Other duties as assigned

**_ Position Requirements_**
- Working knowledge of current computer technology (e.g., implementing LAN/WAN, distributed computing, and security.
- Strong organizational and problem-solving skills.
- Strong interpersonal/oral and written communications skills.
- Ability to be responsive to helping others with problems - minor and major.
- High Level of Customer Service interactions.
- A commitment to team objectives and Didi Hirsch philosophies.
- Ability to adapt to changing needs by acquiring new skills and knowledge.
- Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.

**_Our Vision_**:
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

**_Our Mission_**:
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

**_Core Values_**:
**Diversity & Inclusion**: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
**Equity**:We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
**Well Being**:We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
**Advocacy**:We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
**Community Engagement**:We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)