Customer Service Representative

2 weeks ago

Jersey City, United States NEH MARKETING INC Full time

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

**About Us**: At NEH, we believe in the power of exceptional service and the importance of creating memorable experiences for our customers. Our mission is to deliver top-notch solutions and support, fostering lasting relationships with each interaction. If you are passionate, energetic, and eager to make a difference, we want you on our team

**Job Summary**: We are looking for a dynamic and enthusiastic Customer Service Representative to join our vibrant team. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and loyalty. If you thrive in a fast-paced environment and love solving problems, this is the perfect opportunity for you

Key Responsibilities:

- **Engaging Customer Interaction**:

- Provide detailed and accurate information about our products, services, and policies.
- Ensure every customer feels valued and heard, creating an exceptional experience with each interaction.
- **Problem-Solving with a Smile**:

- Listen attentively to customer concerns, identify their needs, and provide effective solutions.
- Resolve customer issues promptly and professionally, ensuring complete satisfaction.
- Follow up with customers to confirm their issues are fully resolved and they are happy with the outcome.
- **Accurate Documentation and Reporting**:

- Maintain comprehensive and accurate records of customer interactions and transactions.
- Document customer feedback, complaints, and issues in our customer service database.
- Generate and share customer activity reports with the team to highlight common issues and improvement opportunities.
- **Team Collaboration**:

- Work closely with colleagues across departments to ensure seamless customer service.
- Participate in team meetings and training sessions to continually improve service skills and knowledge.
- Share insights and suggestions to enhance customer service processes and the overall customer experience.
- **Customer Advocacy**:

- Act as a champion for the customer, ensuring their voice is heard and their needs are prioritized.
- Provide constructive feedback to management on recurring customer issues and potential areas for improvement.

Qualifications:

- **Education and Experience**:

- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Previous customer support experience or experience as a Client Service Representative is a plus.
- **Skills and Competencies**:

- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with customer service software, databases, and tools.
- Ability to multitask, prioritize tasks, and manage time effectively.
- Empathy, patience, and a positive attitude when dealing with challenging customers.
- Keen attention to detail and excellent organizational skills.
- **Technical Skills**:

- Familiarity with CRM systems and best practices.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

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