Freelance Customer Service Representative

2 weeks ago


Jersey City, New Jersey, United States JBCconnect Full time

Title: Freelance Customer Service Representative

Location: Jersey City, NJ

Start: ASAP

Duration: Temp to Perm

Hours: Fulltime

Pay: $18-$22/hour Hourly rate is commensurate with experience and is an estimated range provided by JBC.

Job Description:

  • Provide exceptional online customer service support via live chat, phone, and email
  • Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information
  • Knowledgeable in company policies and procedures including after sales policies and repair case management
  • 1-2 years of previous retail, call center or hospitality experience
  • Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectation
  • Proficient in Microsoft suite, Shopify, Zendesk and Salesforce

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