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Customer Service Representative - JCY
at Bel Fuse Job Description * Communicates with customers and sales representatives via phone, fax, or e-mail to receive and process orders, changes, cancellations, expedites and answer inquiries from the customers.
* Communicates the requests and needs of the customer to various internal departments.
* Performs research and follow-up on activities and inquiries based upon internal and external customer requests.
* Work with customers on post-sales activities, which includes solving problems related to order management, delivery and payment issues.
* Refers technical requests from customers, channel partners or reps to Sales or technical support.
* Prepares regular reporting to customers and salespeople, including backlog, shipments and sales.
* Process sample requests.
* Provide pricing and quotations to customers and sales reps.
* Prepares and maintains Return Material Authorizations, once approved, so that customer can return product back to the plant for Quality review.
* Maintain source documentation to support audit requirements, including customer purchase orders and contacts, evidence of shipments, approvals of deviations, tax exemption certificates and other documents as applicable.
* Handles projects as assigned.
* Duties and responsibilities may be modified or reassigned to meet the needs of the business.
Job Requirements **EDUCATION and/or EXPERIENCE**
**Basic Qualifications**
* High School Diploma or equivalent required.
* Five+ years of experience in Customer Service or Inside Sales.
* Intermediate Level or Higher experience in Excel.
* Experience with a company who sells through manufacturing reps and distributors preferred
* Must be a US Citizen or Permanent Resident.
**Preferred Qualifications**
* Two year degree or higher.
* Experience with Microsoft Dynamics AX 365 experience preferred
* Product knowledge of RF connectors, cable assemblies and electrical component products.
* Bi-lingual English/Spanish a plus.
Must be a self-starter and the ability to learn quickly and work independently with minimal supervision. Must have excellent interpersonal skills. Also must have the ability to communicate effectively and appropriately orally, in writing or electronically and be able to resolve problems with customers at various levels.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision, and distance vision.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.
Location: Experience: Not Specified Bel Fuse Inc. operates facilities around the world, with over 60 years in the electronics industry. Bel () has three divisions that are primarily engaged in the design, manufacture, and sale of products used in aerospace, data transmission, military, transportation, and consumer electronics:
**Magnetic Solutions** (discrete components, power transformers and MagJack connectors with integrated magnetics),
**Power Solutions and Protection** (AC-DC power supplies, DC-DC converters, custom designs, miniature, micro, surface mount and resettable fuses) and
**Connectivity Solutions** (micro, circular, filtered D Sub, fiber optic, RF connectors, microwave components, passive jacks, plugs and cable assemblies).
Now is a great time to connect with this dynamic team. If you are looking for an exciting career in a company that values your talent, knowledge and experience, make Bel your choice
**We Hire Veterans**
**CNC Apprentice**
