Loan Research Team Member I, Full-time, Marlboro
2 weeks ago
**Schedule**
- Monday-Friday 8:00-5:00 (40 hours)**What You’ll Do**
- Summary/Objective:_
Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU.
- Essential Functions:_
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Learn and understand the following programs: Cathedral, e-OSCAR, Innovis, ePort, Equifax Inquiry Removal, Securian, CenterPoint, iQQ, LoansPQ, Pega and XP.
- Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
- Have a comprehensive and working knowledge of the Balance Transfer Program
- Process the following work within service level:
- Loan Research Mail
- Service Requests: Electronic Payment and Card Services Corrections, Loan Payment Corrections (Visa).
- Fax Forms: Adding and Removing Authorized User(s), Visa Switch
- Reports: SRD Validation, SRD Limit Up, SCRA Late Fees, Open Visas with Revoked Limits, Authorized User Audit, Overdraft Protection.
- Solar Loan Servicing
- Gap Claims
- SCRA requests and audit reports
- Disputes: Generic Credit Disputes, e-OSCAR, Request to Remove Credit Inquiries Report and Direct Disputes.
- Complete training courses within established guidelines
- Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
- Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- Perform other job-related duties as assigned.
**What You’ll Need**
- Six months to one year related experience, financial institutions preferred
- Prior customer service experience
- Basic PC skills
**What We Do**
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
**We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.**
**#INDHI**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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