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Office Assistant

3 months ago

Seymour, United States SERVICE MOTOR COMPANY, INC. Full time

**Join the Service Motor Company Team - Make our Family your Home**

Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team. We are looking for someone that wants to work a summer seasonal role.

The Office Assistant is responsible for greeting customers both in person and on the phone. They will also guide them to the correct department or person. This position will assist with clerical duties to support Office Manager or other departments.

**Required Education and/or Experience**
- High School Diploma or equivalent.
- 1-3 years of related experience.

**Supervisory Responsibility**

This position has no supervisory responsibilities.

**Qualifications**

All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to problem-solve. The following qualifications are required for this position:

- Strong computer skills (Microsoft Office and ability to learn other computer systems)
- Strong data entry skills (accurate and timely)
- Excellent customer service skills (answers phone with smile in their voice, greets customers and has cordial conversation as customers wait)
- Strong communication and organizational skills (uses oral skills, keeps written records organized and updates, easy to find information)
- Ability to maintain confidentiality.
- Ability to address customer concerns/issues and follow through on desired solutions (listens to understand, clearly articulate problem, maintains calm demeanor and communicates solution.
- Ability to see, with or without the use of vision aid devices.
- Ability to speak and hear, with or without the use of hearing aid devices.

**Essential Duties and Responsibilities**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**.**
- Works professionally with colleagues to accomplish company goals.
- Greets all customers at the dealership and guides them to the correct department or person using our customer experience standards.
- Answers incoming phone calls, transfers calls, and/or takes messages.
- Creates documents using computer programs such as Microsoft Word and Excel.
- Scans, photocopies, and files documents.
- Shreds confidential materials as required.
- Manages all mail, delivering or picking up from Post Office.
- Opens, sorts, and distributes incoming mail and prepares outgoing mail.
- Maintains and troubleshoots problems with office equipment.
- Fills vending machines and prepares refreshments for customers, as needed.
- Provides backup to Office Manager responsibilities as needed.
- Assists with projects using business system or Microsoft projects.
- Supports other departments for backup as needed. Cross trains in areas to support customer flow.
- Supports other stores call volume when needed.
- Performs tasks assigned by Manager as directed.

**Core Competencies**
- ** Role Model**: Supports and models the Service Motor Company stated **Mission, Vision**, and **Values** and the **Behaviors for Success**.
- ** Customer Focus**:A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.
- ** Leadership**: The ability to motivate, inspire, and guide others towards achieving common goals, as well as the capacity to make decisions and take responsibility for outcomes.
- ** Technical Skills**: Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.
- ** Communication**: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.
- ** Teamwork**: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.
- ** Time Management**: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.
- ** Learning skills**: Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.

**Physical Requirement**

This role involves frequent sitting and using hands and fingers to handle objects, tools, and controls. Additionally, it includes standing, walking, reaching with hands and arms, and occasional lifting of up to twenty-five pounds. These physical demands are typical for successfully performing the essential functions of this job. Reasonable accommodations can be provided for individuals with disabilities to fulfill these essential functions.

**Work Environment**

You'll be worki