Customer Service
2 weeks ago
**Responsibilities**:
- Phone Calls: Answering customer calls and assisting with any scenario presented.
- Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.
- Capture inbound sales when appropriate.
**Additional Duties**:
- Demonstrate excellent customer service skills in resolving customer complaints and questions.
- Practice and ensure compliance with company policies and procedures.
- Thoroughly understand the Customer Relations manual.
- Maintain a professional and positive attitude.
**Qualifications**:
- 2+ years' meaningful work experience preferred.
- Strong written and verbal communication skills with ability to communicate across all levels of the organization.
- Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
- Must be well organized, detail-oriented and have excellent time-management skills.
- Display a high level of integrity and professionalism.
- Ability to lead and empower individuals and teams.
- Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
- Ability to handle a fast-paced call center environment.
**Job Type**: Contract
Pay: From $17.00 per hour
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
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