Loan Officer Assistant

4 weeks ago


Ballston Lake, United States M&T Bank Full time

Overview:
Acts in a liaison capacity for mortgage originators and customers providing follow-up and resolution to questions and concerns. Provide general sales, marketing and operational support for assigned mortgage originator. Adhere to the requirements of federal registration under the SAFE Act.

Primary Responsibilities:

- Assist Loan Officer in developing and managing a referral source, prospect and customer base.
- Assist Loan Officer in developing and implementing marketing/sales support programs to develop new business.
- Provide follow-up on loan conditions as required by commitment letter.
- Serve as communication liaison between customer, M&T Corporation and loan officer. Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner.
- Maintain and organize current and required loan documents for all loan programs as needed.
- Assist Loan Officer in providing required reporting as needed.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
- Complete other related duties as assigned.

Scope of Responsibilities:
Incumbent works under general supervision.

Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Answer customer phone calls in courteous and professional manner.

Supervisory/Managerial Responsibilities:
Not Applicable.

Education and Experience Required:
High school diploma (or equivalent) or equivalent work experience.

Knowledge of Secondary Marketing requirements.

Knowledge of FHA/VA regulations.

Knowledge of Bank products and services.

Strong organizational skills with ability to manage multiple priorities.

Excellent verbal and written communications skills.

Flexible to travel within region and work overtime and/or flexible schedule as needed.

Education and Experience Preferred:
Prior mortgage experience.

Knowledge of software utilized by department.

Knowledge of Bank products and services.

Location

Ballston Lake, New York, United States of America


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