Customer Service Billing Representative
4 weeks ago
**Responsible for the timely and accurate processing of billing duties and providing professional, high-level customer service to policyholders, primarily via telephone.**
- **Manage invoices and notices of cancellations**:
- **Perform daily audits on AR aging and credit balance reports**:
- **Prepare and process refunds daily**:
- **Prepares daily invoice reports, sorts through printed batched invoices, and prepares for delivery to mailroom**:
- **Review billing to ensure accuracy**:
- **Respond to incoming calls and questions**:
- **Provide technical support to policyholders**:
- **Perform outbound courtesy calls to customers**:
- **Hybrid position-in office 1-2 days a week after training is complete, remote other 3-4 days a week**
- **Any offer of employment is conditioned upon satisfactory completion of a background check verification.**_
Pay: $43,000.00 - $46,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Application Question(s):
- Do you live in the Austin, TX and/or surrounding areas?
**Experience**:
- Customer Service: 2 years (required)
- Accounts Receivable: 2 years (required)
Work Location: Hybrid remote in Austin, TX 78746
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