Front Desk Agent
2 weeks ago
Job Summary:
**Duties**:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Check guests in and out efficiently while providing information about hotel services
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with reservations, both over the phone and in person
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
**Requirements**:
- Previous experience in the hotel or hospitality industry is preferred
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Proficiency in using computer systems for reservations and guest information
**Skills**:
- Knowledge of hotel operations and guest services
- Multilingual abilities are a plus
- Familiarity with front desk procedures
- Strong customer service orientation
- Effective phone etiquette
- Ability to handle guest relations professionally
- Bilingual skills are advantageous
**Job Types**: Full-time, Part-time
Pay: $12.00 per hour
Schedule:
- 8 hour shift
- Holidays
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- Shenandoah, TX 77385 (required)
Ability to Relocate:
- Shenandoah, TX 77385: Relocate before starting work (required)
Work Location: In person
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