Customer Care Specialist
2 months ago
**World Oil Environmental Services is hiring a Customer Care Specialist at our Compton, CA location**
**This position will start at $18 per hour, shifts for this role will be Monday through Friday 8am to 5pm**
At World Oil we strive to be an employer of choice by recruiting, developing, retaining, a high performing and diverse workforce. As a family-owned company, our focus in work life balance fosters a healthy, safe, and productive work environment for all employees.
The Customer Care Specialist is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
**We offer great benefits, including**:
- Strong work/life balance in a local driving position
- Medical, Dental, and Vision coverage
- 401k with Company Match
- Paid vacation time
- Paid mealtime
And more
**In this role you will**:
- Processes customer orders/changes/returns according to department policies and procedures
- Provides communication and support services to drivers, customers and operations.
- Provides timely and accurate information to customer questions and requests.
- Detailed compliance review of completed paperwork and distribution to the proper department for processing and billing.
- Provides timely feedback to the company regarding service failures or customer concerns
- Partners with the sales and operation teams to meet and exceed customer’s service expectations
- Works with the credit department to resolve disputed credit items.
- Posting / fulfillment of service orders.
- Filing / scanning.
- Customer reporting
**REQUIREMENTS**:
- High school diploma or GED
- 1 or more years of Customer Service experience
- Strong communication skills
- Experience with Microsoft Office products, Word, Excel, etc
Pay: $18.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: In person
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