Program Manager, Jhpiego

2 weeks ago

Baltimore, United States Johns Hopkins University Full time

The**_ Program Manager _**works in collaboration with the Senior Portfolio Manager to support and administer programming within the assigned Portfolio. The **_Program Manager _**acts as the representative of the assigned program area and is a key partner to Country management and leadership team(s) and is accountable for the identification and determination of overall priorities for the assigned program area. Informs the build-out, development and implementation of solutions that address programmatic needs.

**Responsibilities**:
**Leads & Proposals**
- Provides specialized advice and support pertinent to generation of leads for New Program Development (NPD) opportunities in countries supported
- If support country, serves as the Program Lead for new proposal development of high complexity (e.g., high value, multiple partnerships) within the assigned Portfolio area and others Countries as needed including providing budget inputs, conducting budget reviews and developing management plans
- Mentors junior staff to the Program Lead role for new proposals
- Supports Country Directors and other stakeholders within Country Office(s) or global projects on leads development i.e. meetings with donors, initiating relationships between Country Director(s) and NPD liaisons. Support NPD Country plans, drafting concept notes
- Fosters country relationships and customer service with country teams to identify and support needs

**Start-Up Activities**
- Develops and oversees start-up plan for new projects in Countries/global projects supported
- Leads project management trainings and in-country start-up workshops for Country or Global Project teams
- Partners with country/project senior management team(s) / Sr. Portfolio Manager to adapt, improve and implement programs / processes / policies / procedures to meet shifting priorities and needs in assigned program
- Acts as a partner and provides specialized support to Country Office(s) in the development of high-quality workplans and project charters in alignment with program strategy and scope
- Partner with members of the multi-disciplinary Project Team to establish working parameters and guidelines
- Initiates start-up activities and after-action reviews
- Analyzes the feasibility and potential impact of new initiatives, process improvements, solutions; provides recommended course of action

**Implementation & Control Activities**
- Provides highly specialized guidance, support, reporting, and advisory services to members of management and leadership team(s), organizational leaders
- Determines the requirements for work assigned program area and leads planning efforts in alignment with project management, industry best practices in assigned area for assigned program area
- Supports the development / delivery of presentations / communications to management / leadership or broader audience
- Acts as the main point of contact for resolution of escalated issues or sensitive, confidential matters with moderate risk and impact to the program and escalates high to severe risks to Sr. Portfolio Manager
- Mentor junior staff who they work closely with in project implementation

**Relationship Management**
- Provides service oriented support to country/project teams based on their needs and requests; modifies and adapts processes/procedures to meet shifting needs and priorities
- Provides feedback with team and partners on program quality and deliverables.
- Partners with internal stakeholders to establish and/or enhance working parameters/guidelines/processes
- Builds collaborative networks with external stakeholders (including partners and donors) that deepen the shared perspective on program approaches through understanding and consideration of operational factors, including broader strategies

**Close-Out Activities**
- Ensures that close out process conducted successfully according to internal processes and donor guidelines
- Conducts After Action Reviews for closed out projects
- Ensures quality final report is delivered

**Supervises**
- Project and Program Officers
- Responsible for the management of team members providing leadership, guidance, coaching, mentorship and counselling where needed
- Grows team expertise to align with organizational demand and direction while assessing team skills / capabilities and continually looking for ways to provide / enhance the value delivered
- Leads a high-performing team and provides ongoing feedback and performance reviews
- Tracks, monitors and effectively addresses performance of team members
- Manages employees in compliance with all HR policies, procedures and guidelines of conduct
- Recruits for hires to ensure a highly diverse, qualified workforce with the necessary capabilities needed to achieve goals

**Special Skills, Knowledge & Abilities**:

- Certified in project management
- Proven experience in workplan development, reviewing quarterly and annual reports, providing budget inputs and conducting program close-out
- Strong

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