Customer Service

3 weeks ago


Sunnyvale, United States Marthas Travel and Income Tax Service Corp Full time

We are looking for motivated, hardworking insurance producers to join our dedicated & trusted team. We are committed to providing the highest quality service to clients who entrust their auto, home, small business and/or other insurance needs to us. Ideally, you are a licensed agent that is ready to play a key role in growing our company's insurance agency.

**What you bring to the team**:

- You are a self-motivated, problem solver that understands his/her salary can grow exponentially as the agency grows. - You’re Bi-lingual Spanish/English, and comfortable providing high quality customer service in either language. (sometimes both at the same time) - You enjoy working in a family oriented, fast paced environment and a desire to foster long term relationships with clients and team members. - A team player with a competitive spirit and an eagerness to learn and improve. - You take pride in providing value & building trust within the Latino community specifically around our core pillars of Education, Confidentiality, and Quality Customer Service along with the greater community at large. - Preference to those with experience working with Agency Matrix or other CRM, providing non-standard insurance, strong computer (google docs, MS Office) skills, and an ability to identify cross selling opportunities.

**What we bring**:

- A well-established multi-service agency that has been a valuable community resource in Sunnyvale, Santa Clara, and beyond for over 25 years. - Long term growth opportunities with the ability to shape this position as your own by achieving target goals consistently. - Personal mentorship from forward thinking, modern best practice agents with over 100 years of combined experience who understand your success is the agency’s success - Supportive, family like team atmosphere in a professional office setting. - Base Pay + Commissions & Bonuses

**The expectations in this role**:

- In person customer service, sales, underwriting and record keeping. - Educate clients ethically on auto, home, renters, & small business insurance options. - Communicate clearly with clients when quoting prices & financial options and complete sales with extraordinary customer service. - Service existing accounts, answer questions, and provide accurate information to ensure clients can make the best decision for their families. - Help identify cross-selling opportunities across our agency service matrix. - Punctual with a professional attitude.

**Schedule**:
Hours: Full Time, 40 Hours/week


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