Sr. Director, Global People Services

3 weeks ago

Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

As a key member of the People Operations team, the SeniorDirector, Global People Services & Solutions , will lead the continued evolution of building a high performing global shared services team. This role is responsible for driving results through excellence in execution coupled with exemplary customer service and support. Responsible for driving efficiency and service excellence by creating an effective tiered service delivery team, monitoring the performance service delivery against key performance metrics, having an eye for continuous process improvement, and ensuring a positive employee experience,

This position will oversee excellence in delivery of both global, low complexity HR shared services customer service support requests as well as the more complex requests and the execution and delivery of key programs. This role must be focused on continuous improvement, harmonization of policy and process documentation and global process design in partnership with other internal customer groups: People Solutions, Employee Relations & Compliance, and larger HR teams (People Systems, Centers of Expertise, HR Business Leaders).

Key Responsibilities:

  • Partner with regional People Services & Solutions leaders to build a scalable shared services organization providing support around the globe.
  • Assess current state shared services & solutions model and create a strategy and vision around needed organizational structure and workflow changes.
  • Establish and maintain solid relationships with COEs, HR leadership, and business leaders across the organization.
  • Ensure adherence to staffing models and gearing ratios for volume driven roles which requires close partnership with business leaders and finance to understand hiring patterns.
  • Lead a high performing People Services & Solutions Team with responsibilities for global, high volume employee lifecycle support (e.g., hire to retire, performance management, low-complexity employee relations, pre-payroll, talent acquisition and talent management) and staffing support (e.g. background checks, recruiting, etc.).
  • Ensure the People Services & Solutions team has the necessary training and skills to provide the service and experience expected from a best-in-class service delivery team.
  • Develop a team that embraces the Intuitive culture while also recognizing the need to embrace change and drive performance in a high growth employee population fostering flexibility, adaptability, and productivity.
  • Shape the People Services & Solutions organization to deliver a sustainable, consistent employee experience across the organization.
  • Provide supervisors and managers clear deliverables and routinely track progress, providing on-going feedback and coaching as needed.
  • Identify problem areas in service delivery and recommend solutions.
  • Monitor adherence to and comply with Intuitive Service Level Agreements (SLAs). Provide inputs to enhancement of HR SLAs to better define expectations and create accountability for delivering of HR services.
  • Ensure successful utilization of ServiceNow (HR HelpNow) – team must be fully trained and capable of leveraging the tool to create maximum efficiency and the best possible experience for customers.
  • Partner with HR Systems and Services to build and maintain dashboards & reporting to enable monitoring and improvement of service delivery.
  • Create ServiceNow (case management tool) reporting and dashboards to help manage caseloads, track cases and performance against SLAs and to provide routine reporting to HRLT and business leaders.
  • Demonstrate ability to drive ongoing improvements through standardizing, automating, and consolidating processes in support of HR strategic goals.
  • Continuously monitor performance of HR programs from both a process and technology perspective to ensure the team is operating efficiently and effectively.
  • Partner with key stakeholders to regularly re-evaluate global processes, programs, and enterprise initiatives for achieving desired outcomes that meet our customer expectations while balancing the need for standardization, scale, and efficiency.
  • Provide feedback and insight to help inform requirements for localization to ensure compliance with local labor laws and market benchmarks.
  • Identify and align "ad hoc" project resource and delivery requirements to ensure effective resource utilization and maximum ROI achievement for the solutions team.
  • Support the overall annual planning process from needs identification, through prioritization and resource allocation for future years.
  • Represent business-level perspectives to ensure local relevance, practical applicability, and cost optimization.
  • Responsible for ensuring the Solution Delivery team has the necessary tools and resources for collaboration, communication, and coordination to ensure consistency in delivery and execution across the organization.
  • Monitor and oversee the team's performance, training, and development.
  • Partner with Digital Experience team to design, create and implement a framework for employee self-service.
  • Contribute to updates to HR Knowledge Base to enable more self-service capabilities.

  • Sr Director Global Indirect Procurement

    3 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position: The Senior Director, Global Indirect Procurement & Vendor Management is expected to drive cost savings through leveraging our worldwide spend and negotiations with vendors, drive efficiency in our indirect procurement operations, minimize the efforts of Company stakeholders in procuring goods and services and...

  • Sr Director of Talent Management

    2 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position Reporting to the VP of People Growth and Engagement, the Sr. Director of Talent Management is a critical Center of Expertise (COE) leadership role responsible for the design, development and global execution of talent management processes and practices. This role will be responsible for key talent functions,...

  • Sr. Director, HR Business Leader Product Operations

    3 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position:As part of the global People and Strategy Consulting function of HR, the Sr. Director, HR Business Leader (HRBL) will provide human capital-centered thought leadership and strategic solutions to address business challenges of the executive leadership team across product and product enabling functions. Reporting to...

  • Sr Director of Talent Management

    1 day ago

    Sunnyvale, California, United States Intuitive Surgical, Inc. Full time

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...

  • People Services Specialist

    4 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position:As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs, policies, and processes to ensure HR service delivery is timely and efficient. The People Services Specialist is responsible for completing a variety of tasks to support the daily operations of...

  • Director of People Analytics and Research

    23 hours ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of PositionThe Director drives research and analytics for Intuitive's talent strategies. They report to the VP and oversee people analytics and support People Growth and Engagement. Working with HR partners, they enhance organizational health, engagement, and key metrics. The team member manages experts and collaborates to...

  • Sr. Engineering Manager

    1 day ago

    Sunnyvale, California, United States Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Sr Engineering Manager – Shared ServicesThe RoleIt's fun to work at a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. Proofpoint...

  • Global Operations Controllership Sr Financial Analyst

    3 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position:The Global Ops Controllership works with Global Ops FP&A teams and business partners. They oversee financial processes and controls with responsibility. This role standardizes processes and develops an operations controls framework. Activities include supporting accounting and financial reporting, ensuring GAAP...

  • Sr Director

    1 day ago

    Sunnyvale, California, United States Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Director Services Logistics

    1 day ago

    Sunnyvale, California, United States Intuitive Surgical, Inc. Full time

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...

  • Dir of People Analytics and Research

    1 day ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of PositionThe Director drives research and analytics for Intuitive's talent strategies. They report to the VP and oversee people analytics and support People Growth and Engagement. Working with HR partners, they enhance organizational health, engagement, and key metrics. The team member manages experts and collaborates to...

  • Vice President, Global Supply Chain

    7 hours ago

    Sunnyvale, California, United States Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • People Operations Specialist

    3 weeks ago

    Sunnyvale, California, United States Illumio Full time

    No Agency Submissions Accepted.People Operations SpecialistLocation: Sunnyvale, CA (Hybrid) What We Are About: The People Operations team at Illumio is a motivated group where everyone contributes to creating best in class employee experience, programs, and processes. The People Operations Specialist is a key member of the team scaling employee lifecycle...

  • Director Services Logistics

    2 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionLocated in Sunnyvale CA, this individual must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively lead the Services Logistics...

  • Director Services Logistics

    2 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionLocated in Sunnyvale CA, this person must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively manage the Services Logistics...

  • Sr Manager Commercial Add On Sales

    1 day ago

    Sunnyvale, California, United States Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Corporate OverviewIn today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on...

  • Global Mobility Specialist

    4 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of the PositionThe Global Mobility Specialist is the subject matter professional in immigration and relocation programs and willing to expand their knowledge to support international mobility projects. This role partners with external immigration counsel and relocation service providers to manage various types of mobility...

  • Sr Embedded Software Engineer

    2 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position:As a Sr. Embedded Software Engineer, you will work with a group of talented and dedicated people to improve and extend Intuitive robotic product lines. You will contribute broadly to the Future Forward group, with focus on the embedded and platform software at the heart of Intuitive systems, with influence ranging...

  • Senior Project Manager

    3 weeks ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position:The Sr. Project Manager is accountable for providing cross-functional project management on behalf of the Global Services organization in help of new product development/introduction, and executing on key strategic initiatives.The Sr. Project Manager serves as the primary liaison between ISI's Engineering teams /...

  • Director Internal Communications

    1 day ago

    Sunnyvale, California, United States Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...