Guest Service Representative

3 weeks ago

Sunnyvale, United States Maple Tree Inn, Hogan Hospitality Full time
Description

Are you a friendly and welcoming individual looking to join a dynamic team as a Guest Service Representative? If you have a talent for delivering quick and polite assistance to hotel guests both in person and on the phone, then this position is tailored for you. Your main duties will involve handling guest inquiries, keeping precise records, and promptly addressing any issues or concerns that may arise. As the public face of our prestigious hotel, we expect a high standard of professionalism and a neat appearance. Please note that we are exclusively considering candidates who are currently eligible to work in the United States and are based in Sunnyvale, CA.

Responsibilities

•Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA.
•Answer and direct phone calls professionally and take messages when necessary.
•Maintain a high level of professionalism throughout interactions with guests.
•Accurately record charges on guests' accounts during your shift.
•Keep track of department balances and handle shift deposits accurately.
•Book rooms efficiently to maximize hotel revenue.
•Provide guests with recommendations for local dining, shopping, and attractions.
•Stay informed about upcoming groups, VIPs, and special events.
•Monitor housekeeping progress and update room statuses accurately.
•Manage early departures and reservation changes in the hotel's Property Management System.
•Follow proper procedures for mail and receiving.
•Keep the work area clean and sanitized regularly.
•Update the daily logbook consistently.
•Complete all necessary checklists during your shift.
•Arrange airport transportation for guests upon request.
•Perform any additional tasks assigned by the supervisor.

Qualifications

•Must have a friendly and welcoming demeanor when interacting with guests.
•Should possess a high school diploma or equivalent.
•Must demonstrate a team-oriented mindset and maintain a positive outlook.
•Excellent verbal communication skills and a strong customer service orientation are essential.
•Previous experience in a hotel setting is preferred.
•Ability to quickly troubleshoot and adapt to a fast-paced work environment is required.
•Basic math skills including counting, addition, subtraction, multiplication, and division are necessary.
•Flexibility to work varying schedules, including nights, weekends, and holidays, is a must.
•Must reside in or near Sunnyvale, CA.

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