Bilingual Customer Solutions Specialist

2 weeks ago

Lancaster, United States The Restaurant Store Full time

**As a Bilingual** **Customer Solutions Specialist, you will**:

- Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
- Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
- Ensure that customers always have the most complete and up-to-date information about the status of their orders
- Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
- Be willing to remain flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
- Learn about the foodservice industry and the products that we sell
- Guide customers through the website, while providing online shopping assistance and product help
- Show passion for helping people sustain and grow their restaurant business
- Demonstrate the ability to learn and problem solve while handling multiple priorities
- Can work well independently or as part of a cohesive team
- Have a strong work ethic
- Provide excellent communication
- College degree preferred or relevant experience
- Bring ambition to excel at one of PA's fastest growing companies
- Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.

**Why work for The Restaurant Store?**

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

Our Pennsylvania headquarters also feature an on-site fitness center.

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