Client Service Representative
3 weeks ago
**SUMMARY**
Helps the public and other agencies with all transactions using a friendly, educated approach to impounds, strays, owner surrenders, lost and found, rabies control, city ordinances, state laws, general information requests, adoptions, etc.
This is a year-round, full-time job.
**GENERAL DUTIES**
- Upholds the Base Code of Conduct of the Aggieland Humane Society and state laws at all times.
- Keep the Operations Supervisor advised of all shelter activities, customer complaints, and other agency complaints
- Answer all questions from the public and other agencies via phone or in-person
- Process paperwork, contact the parties involved, process and complete paperwork involved with all animals in the shelter wearing identification, and all bite reports
- Contact animal control officers when additional information is needed on a specific animal
- Become proficient in Pet Point Software (creating/editing profiles, adoptions, medical, foster care)
- Record keeping and paperwork filing
- Carry animals to kennels when needed
- Lock facilities at night
- Handles and balances cash drawer
- Perform other duties as assigned
**EDUCATION/EXPERIENCE**
Required
- High school diploma or GED
Preferred
- Previous customer service experience
- Animal handling and welfare experience
- Proficient in Spanish
**SKILLS/ABILITIES/OTHER REQUIREMENTS**
- Ability to work with the public in a calm, courteous manner; tactful with upset clients
- Ability to handle the stress associated with euthanasia of animals, loud noises, and strong odors
- Good writing and computer skills
- Must gain proficiency in PetPoint Software, and trains others in use
- Basic Animal Control and Texas Euthanasia Certification required within 12 months of hire
Pay: $14.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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