Customer Service Tech I

3 weeks ago


Bryan, United States Fibertown Full time

FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.

Position Objective

  • Provide 1st level customer support to FIBERTOWN clients
  • Monitor and support facility and network health objectives
  • Assist in collecting performance metrics of facility systems
  • Assist in service delivery functions as necessary
Performance Standards
  • Providing exceptional customer service to all customers, suppliers, and employees.
  • Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor.
  • Complying with Astin policies and procedures.
  • Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner.
  • Communicating work progress and significant issues to your supervisor.
General Responsibilities
  • Provide telephone support for FIBERTOWN clients
  • Monitor and escalate issues to various responsible parties
  • Respond to inquiries and requests for assistance with computer systems or network
  • Follow basic procedures and scripts
  • Identify problems, troubleshoot and provide advice to assist users
  • Documentation
  • Other duties as assigned
Qualifications
  • Minimum HS diploma or equivalent with some college preferred
  • Excellent telephone and customer service skills
  • Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
  • Basic understanding of networking and networking components

Good written and verbal communication skills required

We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays. Initial training will be during the week but may be flexible with scheduling.

Fibertown is an Equal Opportunity Employer.

  • Bryan, United States Fibertown Full time

    Job DescriptionJob DescriptionFIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.Position ObjectiveProvide 1st level customer support to FIBERTOWN clientsMonitor and support facility and network health objectivesAssist in collecting performance metrics of facility systemsAssist in service delivery functions as...


  • Bryan, United States Fibertown Full time

    FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center. Position Objective Provide 1st level customer support to FIBERTOWN clients Monitor and support facility and network health objectives Assist in collecting performance metrics of facility systems Assist in service delivery functions as necessary Performance Standards ...

  • Rehab Therapy Tech I

    2 weeks ago


    Bryan, United States CHI St. Joseph Health Rehabilitation Hospital, an affiliate of Encompass Health Full time

    Rehab Therapy Tech I (Pool) **Rehabilitation Therapy Technician I Career Opportunity** **Join a Team That Puts Your Passion for Care First** Are you in search of a career close to home and heart? Join Encompass Health, where we foster a supportive environment promoting employee growth and a meaningful impact on patient rehabilitation. As a Rehabilitation...


  • Bryan, United States EZCORP Full time

    Address: 2027 S. Texas Ave. Bryan, Texas 77802 Brand: EZPawn Pay range is based on experience from $11.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and...


  • Bryan, United States EZCORP Full time

    Address: 2027 S. Texas Ave. Bryan, Texas 77802 Brand: EZPawn Pay range is based on experience from $11.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and...


  • Bryan, United States Texas Department of Aging & Disability Services Full time

    Job Description: This is a temporary position that is expected to end on 08/31/. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. ...


  • Bryan, United States Farmers District 31 Full time

    Job DescriptionJob DescriptionWe are looking for a charismatic and positive individual to greet visitors when they come to the office or handle their inquiries on the telephone.Main Job Tasks and Responsibilities- answer, screen and direct telephone inquiries- take efficient messages and relay when necessary-greet and direct visitors entering...

  • Customer Service Rep

    2 weeks ago


    Bryan, United States Catholic Health Initiatives Full time

    Overview CHI St. Joseph Health – College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the area’s only Level II Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain...

  • Customer Service Rep

    1 month ago


    Bryan, United States Catholic Health Initiatives Full time

    **Overview** CHI St. Joseph Health College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station Brenham Hearne Navasota Caldwell Madisonville and Bellville. With the areas only Level II Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center...

  • Sales Associate

    11 hours ago


    Bryan, United States Hibbet Sports Full time

    01445 Bryan, TX LE_301 Hibbett Retail, Inc. Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or department in our store....


  • Bryan, United States CommonSpirit Health Full time

    Overview: Since 1936 CHI St. Joseph Health has been caring for the communities of Bryan College Station Brenham Hearne Navasota Caldwell and Madisonville. With the areas only Level II Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley CHI St. Joseph Health is a leader in...


  • Bryan, United States CommonSpirit Health Full time

    Overview Since 1936 CHI St. Joseph Health has been caring for the communities of Bryan College Station Brenham Hearne Navasota Caldwell and Madisonville. With the area's only Level II Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley CHI St. Joseph Health is a leader in...


  • Bryan, United States DeMontrond Full time

    **> Collision Center Customer Service Representative** **Collision Center Customer Service Representative** BRYAN, TX Bryan, Texas The DeMontrond family business was established in Houston in 1953 but dates back to 1914 with the first Buick franchise in Texas. Our family of dealerships is an established group of family-owned and operated automobile and...

  • Bryan 01 Service

    1 week ago


    Bryan, United States HEB Grocery Stores Full time

    HEB Grocery Stores - Bryan 01 Service [Grocery Clerk / Cart Attendant] As a Customer Service Assistant at HEB Grocery Stores, you'll: Package groceries and assist customers in transporting their merchandise from the store to their vehicle; Gather baskets and pick up trash inside and outside store; Maintain and stock bag areas; Assist in unloading merchandise...

  • Bryan 3 Service

    4 hours ago


    Bryan, United States HEB Grocery Stores Full time

    HEB Grocery Stores - Bryan 3 Service [Grocery Clerk / Cart Attendant] As a Customer Service Assistant at HEB Grocery Stores, you'll: Package groceries and assist customers in transporting their merchandise from the store to their vehicle; Gather baskets and pick up trash inside and outside store; Maintain and stock bag areas; Assist in unloading merchandise...


  • Bryan, United States Kid-to-Kid Bryan Full time

    Job DescriptionJob Description** IMPORTANT! We will contact you VIA E-MAIL if we wish to schedule an interview. Please check your SPAM folder for a response. If you have not heard back from us in a week, please feel free to follow up. You will not be contacted by phone or by text except under special circumstances.Kid-to-Kid Bryan/College Station is a...

  • MED TECH- 7a-7p

    5 days ago


    Bryan, United States Parc Communities LLC Full time

    Job DescriptionJob DescriptionEstablished in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings,...


  • Bryan, United States Texas Department of Aging & Disability Services Full time

    Job Description: ***Open to all HHSC Employees**** Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility...


  • Bryan, United States Fresenius Medical Care North America Full time

    This position is located in Bryan/College Station. Stand alone Cardiac Cath Lab - 1 Procedure Room and 7 Holding Bays. Open Monday - Friday, no call, no holidays, weekends. **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and...


  • Bryan, United States Raising Cane's Full time

    Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $12 / hour Restaurant Crewmembers at Raising Canes will wear many hats (including a Raising Canes hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediately for Restaurant Crew to work all shifts: opening shifts,...