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Office Manager

4 months ago

West Palm Beach, United States Swink Electric Inc. Full time

**About us**

We are agile, professional and customer-centric.

Our work environment includes:

- Growth opportunities
- Casual work attire
- Relaxed atmosphere

Are you looking for a new job but don't want the same old boring 9-5?

Do you like the thought of being part of a new and exciting business but want the comfort of something steady?

Look no further.

An established 20+ year Electrical Contractor is going through an amazing transformation and looking to grow the team. The business has an established track record of performing electrical contracting for high-end residential new build and remodel construction but has also recently launched residential & commercial service and generator businesses. Business is booming, the even better news is the team is expanding. This role will be a critical part of the next evolution and growth of the company. If you would like to join a team and company where you have the potential to grow as the company grows, this may be the opportunity for you. If this role description excites you - contact us. If this role description excites you but also makes you a little nervous (i.e. butterflies) - contact us.

**Duties/Responsibilities**:
1) Manages the residential service book of business - Is the front face of the business to clients

○ Works with clients to determine the type of electrical service required and schedules customer appointments
○ Schedules the activities of and collaborates with service teams
○ Partners with Construction Superintendent on team schedule
○ Ensure job status is up to date and customer invoices are sent ○ Perform follow-up on sales leads

**2) Permitting**
○ Works with Master Journeyman to perform permitting for required projects
○ Coordinates the completion of Master Journeyman's design deliverables
○ Ensure all required documentation is in order and submits permits
○ Monitors permit for payment requirements and completion
○ Creates permit packets for service teams

**3) General Administration**
○ Ensure all customer callbacks are performed and status is accurately documented
○ Performs daily/weekly review of service job records and follows-up to closure on all open items from weekly review
○ Ensures relevant invoices were sent to clients and ensure clients received/viewed invoices
○ Follow-ups on overdue accounts receivables
○ Coordinates with electricians to ensure estimates are sent within 24 hours
○ Captures and directs all calls for company President and ensures timely follow-up with client
○ Assists company President with his administrative duties
○ Send Thank you cards to key customers
○ Performs other related duties as assigned
- **Required Skills/Abilities**:_
- Must have at least 10 years of work experience
- 2+ years of prior experience in office administration/managerial roles
- Able to work independently with limited direction, self-motivated, and results driven
- Excellent organization and time management skills including managing their own schedule and being punctual
- Excellent time management skills with a proven ability to multi-task and meet deadlines
- Is driven by deadlines and able to complete assigned projects on time
- Experienced with and comfortable using simple software to schedule and invoice client jobs
- Experience taking and making customer calls
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong organizational skills and attention to detail
- Extensive knowledge of office management procedure
- Must have good sense of humor and enjoy laughing with teammates

**Extra Credit Skills/Experience**:

- Experience working at an electrical, plumbing, HVAC, or construction company (Double Extra Credit for Electrical experience)
- Experience submitting permits
- Certified Notary
- Ability to speak Spanish (need not be fluent - anything helps)
- 15+ years of work experience with progressively more responsibilities
- Associates or Bachelor's degree
- Understanding or desire to learn of current digital marketing concepts (how business use social and digital marketing to drive sales)

**Exhibits the following traits**:

- Intellectual Curiosity - Desire to learn and grow
- Tenacious - Unrelenting
- Must want to grow professionally; this role will expand as the company continues to grow

**Other Information**:

- This role works out of our office in West Palm Beach, Monday - Friday.
- Compensation ranges from $20-27/hr and will be based on demonstrated experience.
- Receives 5 paid holidays per year and 5 days PTO (Paid Time Off increases with years of service). If interested in becoming a certified notary, all educational and start-up fees will be covered.

We are an equal-opportunity employer. We offer an environment that promotes the tenets of service to one another, the diverse clients we represent, and the communities we call home. We do all of this with empathy and respect for each other. We support and reward team m