Customer Service Representative

2 weeks ago

Madison, United States Smart Motors Toyota Full time

Description:
**Customer Service Representative - Smart Motors Toyota**

Do you want to help transform the auto industry? Come let **Smart Motors Toyota** show you just how Remarkable you can be

At **Smart Motors**, we are challenging the norm when it comes to both the car buying process and the employee experience. As a **Smart Motors** teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you

We value individuals who:

- Make it matter through being a caring team member.
- Are authentic and communicate with transparency and kindness.
- Welcome differences by seeking, listening, and learning from diverse perspectives.

At **Smart Motors** we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that **_YOU BELONG AT SMART MOTORS TOYOTA_**

**Your Purpose as a Customer Service Representative**:

- Answer incoming phone calls and directs caller to appropriate department/individual, or takes a thorough message, if needed.
- Welcome customers to the Body Shop and determine the nature of their visit.
- Assist customers with filling out authorization forms.
- Communicates with ALL guests and callers in a professional, friendly, and compassionate manner.
- Accurately receives cash, checks, and credit card payments for service work.
- Accurately calculate and communicate repair orders.
- Verify the identity of the person picking up the vehicle by checking their name on credit card, check, or driver’s license.
- Organize and file repair orders, invoices, and lists of missing documents.
- Reconcile cash drawer during shift changes and daily for start/end of business.
- Other duties and responsibilities as assigned by management.

**Basic Qualifications**:

- Must be at least 16 years of age

**Additional Qualifications**:

- A team-first always perspective with a desire to win together attitude.
- An innate desire to help others in all ways possible.
- Dedicated to creating meaningful outcomes in everything you do.
- Welcomes difference by seeking, listening, and learning from diverse perspectives.
- Authentically communicates with transparency, empathy, and kindness.
- Forever curious and motivated by a passion for continuous improvement.

**Requirements**:
**Your Well-Being**:

- ** Competitive Pay**: Discussed during the interview process
- ** Comprehensive Benefits Offering**:Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short
- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
- ** Training and Development Opportunities for All Employees**:

- ** Extensive Employee Discounts**:Vehicle purchases, parts, service, hotels, travel, and more
- ** Educational Reimbursement**:General and specialized technical automotive degrees
- ** Employee Assistance Programs**:

- ** Paid Holidays**:New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

**Baxter Auto Group**

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the communities of Omaha and Lincoln, Nebraska; Kansas City, Kansas; Colorado Springs, Colorado; and Madison, Wisconsin. The company operates 21 dealerships and represents nine of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, Mercedes-Benz, and Infiniti.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

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