Patient Service Rep Supervisor

2 weeks ago

Tampa, United States Johns Hopkins All Children's Hospital Full time

**At Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include**:

- Affordable healthcare
- Paid Time Off (PTO) and company paid holidays
- Tuition Assistance
- Life and disability insurance
- Opportunities for career development
- Employee discount program - travel, tickets, dining and more

***:
The Patient Service Rep Supervisor is responsible for supervsion of office personnel and oversight of day to day departmental operations to ensure a positive, patient centric experience. This includes the consistent implementation and adherence to organizational policies and procedures as well as oversight of human resource managament such as: payroll, time and attendance, coaching and mentoring of the team’s performance.

**KEY ACCOUNTABILITIES**:

- Supervises daily office operations to ensure all services are provided in a professional manner to meet the patient’s, customer’s, and provider’s needs
- Builds a collaborative, engaged team for an efficient, patient centric experience
- Utilizes Language of Caring in all interactions
- Orients, coaches, mentors and evaluates all office personnel within assigned area to ensure competency to meet hospital’s high standards
- Provides input into the annual budget and operates within the boundaries of an established budget
- Monitors timely reconcilation and release of clinic charges and accurate point of service collection procedures to support revenue cycle metrics
- Ensures process for same day authorizations is consistent with processes in financial clearance
- Actively participates in process improvement initiatives to enhance quality outcomes
- Ensures location specific metric collection and goal attainment
- Oversees patient appointment processes and ensures patient access goals are attained

Work Hours: Day Shift, 40 hrs/wk

Work Location. Tampa FL

**QUALIFICATIONS**:

- A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
- 3 years medical office experience with knowledge of third party payer requirements and authorization experience
- Ability to communicate effectively, both verbally and in writing, with strong interpersonal and team building skills; familiarity with medical terminology
- Ability to prioritize and make sound decisions
- Ability to supervise a team of Patient Service Rep employees
- Knowledge of computer systems and electronic medical records

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

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