Communications Manager

3 weeks ago

Cambridge, United States City of Cambridge, MA Full time

Posting Date:
**4/29/24**
- Department:
**TPT - Communications**
- Job Code:
**M399**
- Sequence #:
**701**
- Number of Hours Per Week:
**37.5**
- Additional Work Hours Information:
**8:30 AM to 8:00 PM Monday 8:30 AM to 5:00 PM Tuesday-Thursday 8:30 AM to 12:00 noon Friday Must be available outside of normal business hours for community outreach events and press inquiries, as well as occasionally need to be available 24 hours per day to assist in responding to major incidents and events.**
- Union Affiliation:
**None**
- # of openings:
**1**
- Type of Employment:
**Regular**
- Civil Service Type:
**None**

**ABOUT THE ROLE**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
The Communications Manager leads the Communications division of the Department, including the Project Administrator for Community Relations. Core responsibilities of role (assisted by the Project Administrator) include the following:

- _**_Direct internal and external communications for TP+T_**
- Manage the Department’s website, including overseeing updates and redesigns as needed
- Coordinate media relations, including press releases, advisories, and talking points for the Commissioner and others
- Manage the Department's social media strategy as part of the City’s overall social media approach
- Manage the development of outreach materials using digital, web, social and print media
- Produce weekly internal department newsletter
- Create and coordinate content for other City publications and outside organizations as needed
- Ensure consistency of messaging and graphic presentations
- Identify opportunities to improve communication strategies and implement guidelines for implementation
- Oversee department responses to public records requests

**_Manage staff_**
- Supervise the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the Department

**_Manage and support community outreach and engagement_**
- Working with staff from TP+T and other City departments, plan long-term engagement processes, messaging, and feedback gathering mechanisms for the City’s Cycling Safety Ordinance
- Coordinate outreach meetings and events, including scheduling, selecting venues, publicizing, and staffing events
- Develop templates and guidelines for project
- and program-related outreach and engagement
- Introduce new methods for outreach based on best practices
- Facilitate the Cycling Safety Ordinance Advisory Group
- Develop metrics and measurements for tracking our communications and outreach efforts and develop ways to highlight and communicate these successes through a variety of channels

**_Work closely with other City staff_**
- Coordinate communications with TP+T staff and staff from other City departments; especially the Community Development Department, Department of Public Works, and Executive Communications Office
- Oversee the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the Department

**_Key projects and programs the Communications Manager will work on include_**
- Parking management communications: customer service and operational processes, resident parking permits, parking tickets, parking ticket disputes and the City’s two municipal garages
- Engineering and street management communications: outreach around changes to streets, new signs and signals, street occupancy permits, policies and programs
- Cycling Safety Ordinance: annual reporting, updating webpages, communications around the goals of the Ordinance, and outreach for individual projects
- Vision Zero: assist in development and execution of the Vision Zero Outreach and Communication strategy

***Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

***MINIMUM REQUIREMENTS**:

- Bachelor's degree in Communications, English, or a related field; plus 3 years of experience; or an equivalent combination of education, training and experience may be considered
- Excellent written and oral communication skills, ability to relate to audiences with multiple dimensions of diversity and work collaboratively with peers
- Excellent organizational and interpersonal skills, with a keen attention to detail and comfort handling multiple types of tasks and projects
- Proficiency and comfort with technology
- The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgroun

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