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Customer Service Representative
3 months ago
Description
Do you have a passion for customer service? Are you looking for a company that offers _you_ more? Come talk to NJM Insurance Group, a **4-time recipient of the Forbes Best Employers in New Jersey** about joining our Contact Center
Join a best-in-class team that has been certified by **J.D. Power** for providing personal lines customers with an exceptional Auto Claims Experience - **5 years in a row**
**Our Contact Center team enjoy**:
- A starting salary of $48,642 to $60,000 annually (based on experience and credentials)
- Company paid training and professional state licensure.
- Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
- Hybrid work schedule once training is completed
- An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%
**The Opportunity**
NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.
**Available Shift(s)**:
**DAY SHIFT**
Monday-Friday 9:45AM - 6:00PM & every Saturday 8:30AM - 4:45PM
- 1 Weekday & Sundays off
**Responsibilities**
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.
**Requirements**:
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
**Additional Benefits Offered**:
- Medical Insurance (Blue Cross Blue Shield)
- Dental Insurance (Delta Dental)
- Vision (Delta Vision/ VSP)
- Flexible Spending Account
- Discounts on NJM auto insurance
- Tuition reimbursement
- Life insurance
- Plus, additional company discounts for items like travel, service, car rental and more
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Pay: $48,642.10 - $60,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Work setting:
- Call center
- Hybrid work
- Office
Work Location: Hybrid remote in Ewing, NJ 08628
