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Assistant Manager
2 months ago
- Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
- Assist with staff management and provide backup support to the Club Manager as needed.
- Involved in all front desk-related activities, including:
- Answering phones in a friendly manner and assisting callers with various questions.
- Checking members into the system.
- New member sign-up.
- Taking prospective members on tours.
- Facilitating all member requests, issues, and questions.
- Assist in overseeing cleanliness and maintenance of the facility.
- Assist in ordering supplies using specific budgets based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
